**Experienced Customer Experience Specialist - Onsite**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a passionate and dedicated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you'll be the face of arenaflex, providing top-notch support to our customers and helping us deliver exceptional experiences that exceed their expectations.

**About arenaflex**

arenaflex is a global leader in digital business services, with a presence in over 80 countries and a team of over 500,000 passionate and inspired individuals. We're committed to making a positive impact on our communities, our clients, and the environment. Our culture is built on the values of innovation, collaboration, and customer-centricity, and we're always looking for talented individuals who share our passion for delivering exceptional experiences.

**Benefits of Working with arenaflex**

As a Customer Experience Specialist at arenaflex, you can expect a competitive salary, comprehensive benefits, and a range of perks that will make your work-life balance a breeze. Some of the benefits you can look forward to include:

* Paid Training: We'll provide you with the skills and knowledge you need to succeed in your role.
* Competitive Wages: You'll be rewarded for your hard work and dedication.
* Full Benefits: Enjoy comprehensive medical, dental, vision, and 401k benefits.
* Paid Time Off: Take breaks and recharge when you need to.
* Employee Wellness and Engagement Programs: We care about your well-being and want to help you thrive.

**Teleperformance and You**

At arenaflex, we're committed to making a positive impact on our customers' lives. We believe that by working together, we can create a better world for everyone. As a Customer Experience Specialist, you'll be part of a team that's passionate about delivering exceptional experiences and making a difference.

**Responsibilities**

As a Customer Experience Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include:

* Providing customer support via telephone and/or Internet, including instant messaging, email, and chat.
* Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
* Providing customer support by phone, email, or instant message to business customers, serving as the primary contact for inbound customer issues.
* Escalating more technical product-related issues to the appropriate Product Support department.
* Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries.
* Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems.
* Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues.
* Updating customer information and ensuring accurate entry of contact information.
* Meeting standards of job, such as quality standards, adherence to schedule, and average handle time.
* Providing guidance and/or mentoring to less experienced associates.
* Other related duties assigned as needed.

**Qualifications**

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. Some of the qualifications we're looking for include:

* High School Diploma or equivalent
* 18 years of age or older
* Proven call center experience
* Typing 25 WPM
* Proficient in PC operation and navigation
* Ability to work independently
* Excellent communications skills, both oral and written
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills

**Be Part of Our arenaflex Family**

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance.

**Career Growth Opportunities and Learning Benefits**

As a Customer Experience Specialist at arenaflex, you'll have the opportunity to grow and develop your skills and knowledge. We offer a range of training programs and learning benefits, including:

* Paid Training: We'll provide you with the skills and knowledge you need to succeed in your role.
* Mentorship and Coaching: You'll have the opportunity to work with experienced professionals who can guide and support you.
* Career Advancement Opportunities: We're committed to helping you grow and develop your career.

**Work Environment and Company Culture**

Our Bristol, TN location is a state-of-the-art facility that provides a comfortable and productive work environment. Our company culture is built on the values of innovation, collaboration, and customer-centricity, and we're always looking for talented individuals who share our passion for delivering exceptional experiences.

**Compensation, Perks, and Benefits**

As a Customer Experience Specialist at arenaflex, you can expect a competitive salary, comprehensive benefits, and a range of perks that will make your work-life balance a breeze. Some of the benefits you can look forward to include:

* Competitive Salary: You'll be rewarded for your hard work and dedication.
* Comprehensive Benefits: Enjoy medical, dental, vision, and 401k benefits.
* Paid Time Off: Take breaks and recharge when you need to.
* Employee Wellness and Engagement Programs: We care about your well-being and want to help you thrive.

**Conclusion**

If you're a passionate and dedicated individual who is inspired to deliver exceptional experiences, we want to hear from you. As a Customer Experience Specialist at arenaflex, you'll have the opportunity to grow and develop your skills and knowledge, work in a collaborative and engaging environment, and make a positive impact on our customers' lives. Don't miss out on this exciting role. Apply now and join our arenaflex family!

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