**Experienced Customer Loyalty Specialist – Part-Time Opportunity with Remote Flexibility**

**About arenaflex**

arenaflex is a leading fashion and lifestyle retailer with a rich history of innovation and customer-centricity. With over 6,500 employees across 13 department stores, online shops in multiple countries, and a vast portfolio of over 2,000 brands, arenaflex offers an unparalleled shopping experience. Our commitment to excellence, customer loyalty, and employee satisfaction has earned us a reputation as a trusted and beloved brand.

**Job Description**

We are seeking an experienced Customer Loyalty Specialist to join our team in Stuttgart, Germany. As a part-time employee, you will work 30 hours per week, with a flexible schedule from Monday to Friday, and a weekly presence at our office. This is an exceptional opportunity to be part of a dynamic team that is revolutionizing the customer loyalty experience.

**Key Responsibilities**

As a Customer Loyalty Specialist, you will play a crucial role in developing and implementing our loyalty program, ensuring seamless integration with our e-commerce platform and physical stores. Your responsibilities will include:

* Supporting the Loyalty Managers in operational tasks and analyses, such as:
+ Administrative assistance in campaign management, including briefing creation, address releases, and information provision
+ Setting up vouchers (stationary/online, international)
+ Maintaining the Loyalty Backoffice System
+ Updating content and new benefits
+ Cost control
+ Maintaining the Gutschein-Seite (CAMP Backoffice)
+ Supporting the execution and post-processing of win games
* Collaborating with internal departments such as CRM, Marketing, Retail Operations, and Procurement to ensure optimal coordination
* Identifying and optimizing existing processes, proposing improvements, and implementing changes
* Developing and maintaining a deep understanding of customer behavior, preferences, and needs to inform loyalty program development

**Qualifications**

To succeed in this role, you will need:

* A completed commercial education or equivalent background
* Ideally, prior experience in the loyalty field or in retail/e-commerce
* Proficiency in digital tools such as Confluence, Asana, and MS Office
* Ability to adapt quickly to new tools and technologies
* A passion for working in a fast-paced, dynamic environment with rapid technological advancements
* Strong analytical and problem-solving skills, with a focus on results-oriented work
* Excellent communication and collaboration skills, with the ability to work effectively across departments
* Proficiency in English is a plus
* A positive, open-minded attitude, with a willingness to learn and grow

**Additional Information**

At arenaflex, we offer a modern, agile, and value-driven work environment that fosters growth and development. If you are passionate about customer loyalty and eager to make a meaningful impact, we invite you to join our team.

**Benefits and Perks**

* Attractive salary package with company pension and voluntary social benefits, such as holiday and Christmas bonuses
* 30% employee discount on all products and services, including gastronomy, hairdressing, and more
* Personal and professional development opportunities, including our leadership development program
* Maximum flexibility in scheduling, with additional paid vacation days through salary conversion
* Family-friendly working hours for a healthy work-life balance
* Corporate benefits and attractive discounts from over 21,000 companies
* Company bike leasing through salary conversion, making it easy and affordable

**Join Our Team**

If you are excited about this opportunity, please submit your online application, including your availability and salary expectations. We look forward to getting to know you!

**Contact**

For any questions or concerns, please reach out to Sabrina Rösch.

**Apply Now**

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Originally posted on Himalayas

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