**Experienced Customer Operations Specialist – Remote Opportunity at arenaflex**

Are you a highly motivated and customer-focused individual looking to join a dynamic team in a fully remote role? Look no further than arenaflex, a leading organization in the industry, as we seek an experienced Customer Operations Specialist to join our team. In this pivotal role, you will play a critical part in serving our customers, communicating with our operations team, and ensuring the highest level of satisfaction.

**About arenaflex**

arenaflex is a renowned organization with a rich history of delivering exceptional customer service and innovative solutions. Founded in 1987, we have been serving the Oil and Gas industry for over three decades, with a strong focus on customer relationships and a commitment to excellence. Our team operates from a state-of-the-art facility, and we are proud to have maintained a customer service-oriented culture that has earned us a reputation for reliability and trustworthiness.

**The Role**

As a Customer Operations Specialist at arenaflex, you will be responsible for ensuring that we consistently meet our customers' needs. Your primary duties will include:

* Assisting in the operation of the American Patrols Operations Desk, serving as critical command and control and serving as the primary liaison between pilots and our valued customers.
* Inputting, tracking, and analyzing data pertaining to reports received from pilots and the subsequent customer interaction.
* Directly communicating with customers, leaving a lasting positive impression for the company.
* Generation of customer reports indicating services provided and results of inspections.
* Solidifying hard data from a number of vague clues.

Additional responsibilities may involve:

* Assisting with generation of the daily flying schedule and associated mission products using American Patrols proprietary software, Garmin products, and Google Earth.
* Assisting in coordination with maintenance to understand aircraft availability and its impact on flight operations.
* Communicating expectations of performance to pilots prior to mission execution.
* Assisting with general projects relating to the overall business as a critical member of a very small management team.
* Coordinating with the President to onboard new customers and integrate requested work with existing operations.

**Requirements**

To succeed in this role, you will need:

* A customer service orientation with an interest in operations.
* Excellent communication skills, especially verbal.
* Self-motivation, comfortable working with ambiguity and complexity.
* Computer skills including Microsoft Office suite as well as Google Earth.
* Full weekend availability. 5-day work week.

**Benefits**

As a valued member of our team, you can expect:

* Competitive salary reflecting our commitment to attracting the best talent.
* Comprehensive healthcare package.
* Five days of sick pay.
* 20 paid vacation days per year.
* Casual dress code (jeans).
* Operations take place during daytime only, 365 days per year.

**Work Environment and Culture**

As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our company culture is built on a strong foundation of customer service, innovation, and teamwork. We are committed to providing a supportive and inclusive work environment that encourages growth and development.

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Operations Specialist, you will have opportunities to:

* Develop your skills and expertise in customer operations and management.
* Collaborate with a talented team of professionals in a dynamic and fast-paced environment.
* Participate in training and development programs to enhance your knowledge and skills.
* Take on new challenges and responsibilities as you grow and develop in your role.

**How to Apply**

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Take the Next Step**

Are you ready to join a dynamic team and make a meaningful contribution to our success story? Apply now and let's discuss how you can become a vital part of our team!

Apply for this job