**Experienced Customer Service Advisor - Part Time – arenaflex Store**

**Join arenaflex, a leading company in the FMCG industry, as we seek an exceptional Customer Service Advisor to join our team on a part-time basis. This exciting opportunity is perfect for individuals who enjoy delivering outstanding customer experiences and thrive in fast-paced environments.**

**About arenaflex**

arenaflex is a dynamic and innovative company that prides itself on providing top-notch products and services to its customers. With a strong presence in the FMCG industry, we are committed to delivering exceptional customer experiences that exceed expectations. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on this exciting journey.

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Advisor to join our team on a part-time basis (17.5 hours per week). As a Customer Service Advisor, you will be the first point of contact for our customers, providing accurate information, advising on our products, and ensuring a seamless customer experience. You will work closely with our team to resolve customer queries, manage product replacements, refunds, and orders, and promote our latest products.

**Key Responsibilities**

* Handle customer enquiries through various communication channels, including telephone, live chat, social media, and email
* Capture information through the customer SAP database
* Provide accurate and timely information to customers
* Advise customers on our entire product range
* Manage product replacements, refunds, and orders
* Encourage upgrades to our latest products
* Provide relief reception cover as and when required
* Work collaboratively with the team to resolve customer queries and improve customer satisfaction

**Essential Qualifications**

* Prior experience within a Customer Service environment from an FMCG industry
* Excellent written and verbal communication skills
* Computer literate with a strong understanding of customer service software
* Ability to thrive in a fast-paced, pressurized environment
* Strong influencing skills to promote our products and services

**Desirable Qualifications**

* Knowledge of SAP (training will be provided)
* Experience working in a part-time or flexible role

**Skills and Competencies**

* Excellent customer service skills with a focus on delivering exceptional customer experiences
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work collaboratively as part of a team
* Strong influencing skills to promote our products and services

**Career Growth Opportunities and Learning Benefits**

* Opportunities for career growth and professional development
* Training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment
* Flexible working arrangements to balance work and personal life

**Work Environment and Company Culture**

* Work in a dynamic and innovative company that prides itself on delivering exceptional customer experiences
* Collaborative and supportive work environment
* Flexible working arrangements to balance work and personal life
* Opportunities for career growth and professional development

**Compensation, Perks, and Benefits**

* Competitive hourly rate
* Flexible working arrangements
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Access to training and development programs

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

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