**Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is revolutionizing global transportation with cutting-edge technology, and we're seeking enthusiastic Customer Support Agents fluent in English to join our team.

At blithequark, we're on a mission to create a more sustainable and efficient future for transportation worldwide. Our innovative approach has transformed daily commutes and reduced humanity's environmental footprint. We're committed to creating a culture of care, curiosity, and achievement, where our team members feel valued, empowered, and inspired to grow.

**About blithequark**

blithequark is a pioneering company that's harnessing the power of technology to transform the transportation industry. Our team is passionate about making a positive impact on the environment and improving the lives of our customers. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels welcome and valued.

**What You'll Be Doing**

As a Customer Support Agent at blithequark, you'll be at the forefront of our customer service operations. You'll provide first-line support through phone, email, and digital channels, ensuring that our customers receive exceptional service and support. Your key responsibilities will include:

* Offering first-line support to customers, resolving their queries quickly and effectively
* Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information
* Fostering positive interactions in all communications, making sure customers feel understood and supported
* Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
* Participating in training and briefings to gain expertise and understand client and contact centre requirements
* Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
* Offering feedback and insights on areas that may lead to a poor customer experience
* Embodying the values of blithequark, ensuring they're reflected in your daily work

**What Skills & Experience You'll Bring to Us**

To succeed in this role, you'll need:

* Fluent English: You have a high and fluent English (C2 level), both written and spoken
* Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
* Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
* Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
* Eligibility: Be eligible to work in Spain

**What We Offer**

We're committed to providing a comprehensive package that supports your growth and well-being. Our benefits include:

* Starting date: 10th of February, 2025
* Contract: Temporary (6 months)
* Salary: 9.743 gross per year
* Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
* Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
* 24 holiday days per year on a full-time basis
* Work Model: Hybrid working model
* Location: Barcelona, Spain

**Additional Benefits**

We're committed to supporting your overall well-being and career growth. Our additional benefits include:

* Employee Assistance Program - Free, confidential, and impartial guidance and support
* Option to sign-up for Discounted Private Health Insurance
* Referral Program: Refer a Friend and get a Referral bonus
* Access to specialised LinkedIn training courses
* Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
* Best-in-class people engagement activities and programs
* Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

**About Our Culture**

At blithequark, we believe in fostering a culture of care, curiosity, and achievement. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels welcome and valued. Our values reflect our commitment to:

* WeCare: We care about our customers, colleagues, and the environment
* WeAreCurious: We're curious about new ideas, technologies, and innovations
* WeAchieveTogether: We achieve together as a team, supporting each other to succeed

**Apply Now!**

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to join our dynamic team at blithequark.

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