**Experienced Customer Service and Support Representative – Onsite at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service and Support Representative, you'll be at the forefront of this movement, providing top-notch support to our clients while working in a fast-paced, collaborative, and positive environment. If you're a motivated professional with a warm and welcoming personality, a passion for problem-solving, and a drive to succeed, we want to hear from you!

**What You'll Do**

As a Customer Service and Support Representative at arenaflex, you'll be the first point of contact for our clients, providing support via phone, chat, email, and/or ticketing portal to deliver the fastest and easiest resolution possible. You'll receive technical support calls covering a wide range of topics, from routine matters like password resets to general product questions to complex support inquiries. Your responsibilities will include:

* Handling a high volume of customer contacts in a professional manner
* Creating work order tickets while responding to client requests via phone, chat, emails, and ticketing portal
* Providing exceptional customer service in every interaction
* Being skilled in multi-tasking while effectively navigating across multiple technology platforms and systems
* Maintaining customer records by updating account information
* Understanding and working with a sense of urgency
* Having a willingness to help and solve issues

**Who You Are**

To succeed in this role, you'll need to possess the following qualities:

* A minimum of 1 year of customer support experience in a high-volume support environment
* Prior Customer Service experience is preferred
* Strong computer knowledge, familiarity with Microsoft Office, and Google applications or comparable technology is preferred
* Understanding of ticketing systems
* Exceptional communication skills
* Critical thinking and logical prioritization skills
* Ability to thrive and remain positive in a constantly changing environment

While direct call center experience is preferred, we're open to considering candidates with training, military experience, and/or education as alternatives.

**Who We Are**

arenaflex is a leading provider of personalized contact centers, business processing, and technology outsourcing solutions. With nearly two decades of operations, we've grown from a small team to a global company with thousands of staff members supporting an international clientele. Our commitment to exceptional customer service and innovative solutions has earned us a reputation as a trusted partner in the industry.

**What We Offer**

As a Customer Service and Support Representative at arenaflex, you'll enjoy a comprehensive benefits package, including:

* Health, life, vision, and dental insurance
* A 4% max matching 401K
* Other financial opportunity options
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* A path to work from home after 90 days of employment and with appropriate criteria met

**Work Environment and Culture**

Our call center is located at the Project CoWork Building, 11103 West Ave, San Antonio 78213. We're a fast-paced, collaborative, and positive team that thrives on innovation and creativity. If you're looking for a challenging and rewarding role in a dynamic environment, we encourage you to apply.

**Compensation and Perks**

arenaflex offers a competitive salary and benefits package, as well as opportunities for career growth and professional development. We're committed to recognizing and rewarding our employees' hard work and dedication.

**How to Apply**

If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

**Apply Now**

Apply Job!

Apply for this job