**Experienced Customer Service Assistant – Houston, TX**
Are you a detail-oriented, customer service-driven professional with a passion for helping others? Do you thrive in fast-paced environments, where no two days are ever the same? If so, aren'taflex is looking for a talented Customer Service Assistant to join our dynamic team in Houston, Texas.
**About arenaflex**
arenaflex is a leading provider of legal services, dedicated to delivering exceptional support to our clients and employees alike. With a strong commitment to innovation, teamwork, and customer satisfaction, we strive to create a work environment that fosters growth, learning, and fun. Our team is passionate about making a difference in the lives of our clients and colleagues, and we're excited to welcome like-minded individuals to our family.
**Job Summary**
As a Customer Service Assistant at arenaflex, you will play a vital role in supporting our Client Service Specialists (CSS) in delivering outstanding client experiences. You will be responsible for handling a wide range of tasks, from client communications and follow-ups to invoicing and correspondence. If you're a proactive problem solver, an active listener, and an excellent communicator, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Support Client Service Specialists (CSS) with client communications to help obtain records
* Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
* Manage incoming invoices and correspondence
* Handle calls and emails from agents or field contacts
* Research incomplete or missing contact information for facilities
* Make expediting calls for urgent requests, client follow-ups, and problem records
* Monitor and respond to CSR emails and voicemails
* Troubleshoot and research missing records and escalate as needed
**Custodian Invoicing**
* Confirm invoice amounts align with record request limits
* Process payments via check or credit card
* Log credit card payments and verify check clearances
* Provide payment documentation for internal or client use
**Custodian Correspondence**
* Research purpose of correspondence
* Coordinate directly with facilities or track items for internal CSR review
**Requirements**
To qualify for this role, you will need:
* A high school diploma or equivalent
* At least 2 years of customer service experience
* Excellent communication skills, both written and verbal
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and critical thinking skills
* Experience in the legal or administrative field is a plus, but not required
**Preferred Qualifications**
* Bachelor's degree in a related field (e.g., business, communications, or a related field)
* Experience with customer relationship management (CRM) software
* Proficiency in Microsoft Office, particularly Excel and Word
* Strong analytical and organizational skills
**Skills and Competencies**
To succeed in this role, you will need to possess:
* Excellent communication and interpersonal skills
* Strong problem-solving and critical thinking skills
* Ability to work independently and as part of a team
* Strong organizational and time management skills
* Proficiency in Microsoft Office, particularly Excel and Word
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Assistant, you will have opportunities to:
* Develop your skills and knowledge in customer service, communication, and problem-solving
* Work with a talented team of professionals who are passionate about delivering exceptional client experiences
* Participate in training and development programs to enhance your skills and career prospects
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture**
arenaflex is a family- and pet-friendly organization that values work-life balance and employee well-being. Our office is located in the heart of Houston, Texas, with easy access to public transportation and amenities. We offer a range of benefits, including:
* Medical, dental, and vision insurance
* Paid parental leave
* LifeLock protection
* Fun team-building activities and social events
* Flexible work arrangements and remote work options
**Compensation and Perks**
We offer a competitive salary and benefits package, including:
* A salary range of $40,000 - $55,000 per year, depending on experience
* Medical, dental, and vision insurance
* Paid parental leave
* LifeLock protection
* Fun team-building activities and social events
* Flexible work arrangements and remote work options
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!
**Apply Now**
To apply for this role, please visit our website at . We look forward to reviewing your application and welcoming you to our team!
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