**Experienced Customer Service Associate I (Remote) – Homeownership Made Possible at arenaflex**

At arenaflex, we're passionate about making the dream of homeownership a reality for millions of people across the United States. As a Customer Service Associate I, you'll play a vital role in our mission to provide exceptional customer experiences, ensuring that our homeowners feel valued, supported, and empowered to achieve their goals.

**About arenaflex**

arenaflex is a leading mortgage servicer dedicated to delivering innovative solutions that simplify the mortgage process. Our team of experts is committed to providing top-notch customer service, fostering a culture of collaboration, and driving growth through continuous learning and improvement. We're proud to be an equal opportunity employer, celebrating diversity and promoting a workplace that's inclusive, supportive, and fun.

**Why Choose arenaflex?**

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package, designed to support your well-being, career growth, and financial stability. Some of the benefits you can expect include:

* **Team member mortgage loan program and down payment assistance program**: Take advantage of exclusive mortgage rates and down payment assistance to achieve your homeownership goals.
* **Student Debt Repayment program**: Get help paying off your student loans and start building a brighter financial future.
* **Tuition reimbursement**: Pursue your education and career goals with our tuition reimbursement program.
* **Paid time off and paid holidays**: Enjoy a healthy work-life balance with our generous paid time off and paid holidays policy.
* **Market-based health insurance for medical, dental, and vision**: Stay healthy and protected with our comprehensive health insurance plan.
* **Flexible spending accounts for eligible childcare expenses**: Take care of your family's needs with our flexible spending accounts.
* **Cooper Climbers: an in-house program with built-in career advancement pathways**: Unlock your full potential with our career development program, designed to help you grow and succeed within arenaflex.

**In Your Typical Day, You Will:**

* **Answer 40-50 inbound/outbound (dialer) calls a day**: Engage with customers, providing exceptional service and support to resolve their queries and concerns.
* **Assist customers with payment options, escrow items, and any general mortgage information**: Help customers navigate the mortgage process, providing clear and concise information to ensure their understanding and satisfaction.
* **Discuss arenaflex customer benefits like Paperless, Mobile App, Web, and IVR**: Educate customers about the benefits of our digital platforms and services, empowering them to take control of their mortgage experience.
* **Assist customers that are 30 days or less due on their mortgage payment**: Provide timely support to customers who are facing payment challenges, ensuring they receive the help they need to stay on track.

**Qualifications:**

* **6 months or more with customer service experience**: Leverage your customer service skills and experience to deliver exceptional results in this role.
* **6 months or more with call center experience**: Bring your call center expertise to arenaflex, helping us to provide world-class customer service.

**Additional Details:**

* **Hourly rate is $15.00 an hour**: Enjoy a competitive hourly rate, reflecting your value to our team.
* **Eligible for monthly bonus and incentive rewards!**: Earn rewards and bonuses for meeting performance targets and delivering exceptional results.
* **Must reside within 60 miles from office location**: Ensure a smooth commute and a healthy work-life balance with our flexible location requirements.
* **Comprehensive 6-week paid virtual training – equipment is provided**: Receive comprehensive training and support to ensure your success in this role.
* **Attendance is required for the first 90 days of training is required**: Commit to our training program and set yourself up for long-term success.
* **Hours of Operations: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm.**: Work a flexible schedule that aligns with our business hours, ensuring you have a healthy work-life balance.

**Apply Now and Join Our Team of Dedicated Customer Service Professionals!**

If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you! Apply now to become a part of our arenaflex team and start your journey towards a rewarding and challenging career.

**arenaflex is an Equal Opportunity Employer.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

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