**Experienced Customer Service Associate – Nights and Weekends (Full Time) at arenaflex**
Join arenaflex, a leading innovator in the live event industry, as we seek an experienced and dedicated Customer Service Associate to join our dynamic team. As a key member of our Seller Operations team, you will play a vital role in delivering exceptional service to our valued sellers and customers, ensuring seamless transactions and memorable experiences.
**The Opportunity**
At arenaflex, we pride ourselves on providing elite service to both our sellers and customers. As a Customer Service Associate, you will be responsible for managing transactions and relationships with our sellers and customers, responding to a broad range of event and order-related questions, and working to resolve issues in a fair and constructive manner. Your expertise will be essential in ensuring that our customers receive the best possible experience, and our sellers are supported in their transactions.
**Your Role Expectations**
As a Customer Service Associate, your role expectations will progress as follows:
**Seller Operations Associate (30 days in)**
* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
**Seller Operations Associate (60 days in)**
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.
**Seller Operations Associate (90 days in)**
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
**What You'll Bring**
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in the live event space and an eager-to-learn attitude.
**Work Environment and Company Culture**
At arenaflex, we value a dynamic and collaborative work environment that fosters growth, innovation, and teamwork. Our office is located in Coppell, TX, and we offer a hybrid model, with three days in the office and two days working from home. Our team is passionate about delivering exceptional service and creating memorable experiences for our customers.
**Compensation and Benefits**
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career growth and professional development
**Work Schedule**
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
* Hybrid model, not fully remote. 3 days in office and 2 days at home.
* Hours:
+ 1:30pm-10:00pm, with Tuesday/Wednesday off.
+ 1:30pm-10:00pm, with Wednesday/Thursday off.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for the live event industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!
**About arenaflex**
arenaflex is a leading innovator in the live event industry, dedicated to delivering exceptional service and creating memorable experiences for our customers. With a passion for innovation and a commitment to excellence, we are seeking talented individuals to join our team and help us achieve our goals.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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