**Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex**

Are you passionate about delivering exceptional customer experiences and navigating the fast-paced world of live events? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a leading player in the ticketing industry, where we're seeking a highly skilled and motivated Customer Service Associate to join our team.

As a Customer Service Associate at arenaflex, you'll play a vital role in ensuring our valued sellers and customers receive top-notch service, every time. You'll be the face of our company, handling a high volume of calls and emails, resolving issues, and providing elite support to our stakeholders. If you're a people person with a passion for problem-solving, we want to hear from you!

**About arenaflex**

arenaflex is a cutting-edge ticketing company that's revolutionizing the way people experience live events. With a strong focus on innovation, customer satisfaction, and employee growth, we're committed to creating a work environment that's both challenging and rewarding. Our team is made up of talented individuals who share a common goal: to provide exceptional service and exceed our customers' expectations.

**Your Role as a Customer Service Associate**

As a Customer Service Associate at arenaflex, you'll be responsible for:

* Managing transactions and relationships with our valued sellers and customers
* Responding to a high volume of calls and emails on a broad range of event and order-related questions
* Investigating instances where customer experience has been affected and resolving issues fairly and constructively
* Handling day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
* Navigating order queues and determining what requires attention to provide real-time assistance
* Playing an active role in continued learnings to advance skill sets necessary for individual and team goals

**Your Progress as a Customer Service Associate**

Here's a breakdown of your role expectations over the first 30, 90, and 180 days:

**Seller Operations Associate (30 days in)**

* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems

**Seller Operations Associate (60 days in)**

* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
* Navigate order queue and determine what requires attention to provide real-time assistance

**Seller Operations Associate (90 days in)**

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

**What You'll Bring**

To succeed as a Customer Service Associate at arenaflex, you'll need:

* Outstanding communication, attention to detail, and organizational skills
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
* Interest in the live event space and an eager-to-learn attitude

**Work Environment and Schedule**

Our office is located in Coppell, TX, and we offer a hybrid work model, with 3 days in the office and 2 days at home. Your work schedule will be:

* Monday-Friday, 1:30pm-10:00pm, with Tuesday/Wednesday off
* Monday-Friday, 1:30pm-10:00pm, with Wednesday/Thursday off

**Compensation and Benefits**

As a Customer Service Associate at arenaflex, you'll enjoy:

* A competitive base salary of $40,000
* Overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Comprehensive benefits package, including medical, dental, and vision insurance

**How to Apply**

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career at arenaflex.

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