**Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex**

**Join the arenaflex Team and Unlock a World of Opportunities in Live Event Ticketing**

Are you passionate about delivering exceptional customer experiences and navigating the fast-paced world of live event ticketing? Do you thrive in a dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading player in the ticketing industry, where we're seeking an experienced Customer Service Associate to join our team.

**The Opportunity:**

As a Customer Service Associate at arenaflex, you'll play a vital role in managing transactions and relationships with our valued sellers and customers. You'll be the first point of contact for a wide range of event and order-related questions, working tirelessly to ensure we provide elite service to both our sellers and customers. Your expertise will be the key to resolving issues, building trust, and fostering long-term relationships that drive business growth.

**Your Journey as a Customer Service Associate:**

We're committed to helping you grow and develop your skills, so you can excel in your role and beyond. Here's a snapshot of your progress as a Customer Service Associate in the first 30, 90, and 180 days:

**Seller Operations Associate (30 days in):**

* Complete new hire orientation and gain a deep understanding of how arenaflex operates and the live event industry.
* Learn about ticket marketplaces and your role in providing exceptional experiences for our customers.
* Develop industry knowledge, critical thinking, and problem-solving skills to proactively identify potential order issues and find solutions.

**Seller Operations Associate (60 days in):**

* Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers, going beyond traditional customer service responsibilities.
* Navigate order queues and determine what requires attention to provide real-time assistance.

**Seller Operations Associate (90 days in):**

* Play an active role in continued learnings to advance your skill sets and contribute to individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

**What You'll Bring:**

* Outstanding communication, attention to detail, and organizational skills.
* A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* A genuine interest in the live event space and a willingness to learn and grow.

**Work Environment and Culture:**

* Office Location: Coppell, TX
* Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
+ Hybrid model, not fully remote. 3 days in-office and 2 days at home.
+ Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.
* Collaborative and dynamic work environment with a team of passionate professionals.
* Opportunities for growth and development, with a focus on continuous learning and improvement.

**Compensation and Benefits:**

* $40,000 base salary with overtime eligibility.
* Bi-annual bonuses and annual equity grant.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.

**How to Apply:**

If you're a motivated and customer-focused individual with a passion for live event ticketing, we want to hear from you! Apply now to join the arenaflex team and unlock a world of opportunities in this exciting and dynamic industry.

**Apply Now:**

**Equal Employment Opportunity:**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

**#IND**

**#LI-BW1**

We can't wait to hear from you!

Apply for this job