**Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex**
**Join arenaflex's dynamic team as a Customer Service Associate, where you'll play a vital role in delivering exceptional service to our valued sellers and customers. As a key member of our Seller Operations team, you'll be responsible for managing transactions, resolving issues, and providing elite service to our stakeholders.**
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the live event industry. With a passion for delivering exceptional experiences, we're dedicated to building strong relationships with our sellers, customers, and partners. Our team is driven by a shared commitment to excellence, and we're seeking like-minded individuals to join our dynamic team.
**The Opportunity**
As a Customer Service Associate, you'll be the face of arenaflex, providing top-notch service to our sellers and customers. You'll be responsible for managing transactions, resolving issues, and ensuring that our customers have an exceptional experience. Your role will be to:
* Manage transactions and relationships with our valued sellers and customers
* Respond to emails and take calls on a broad range of event and order-related questions
* Provide elite service to both our sellers and our customers
* Investigate instances in which customer experience has been affected and resolve issues fairly and constructively
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
* Navigate order queue and determine what requires attention to provide real-time assistance
**How your role expectations will progress as a Customer Service Associate in the first 30, 90, and 180 days:**
* **30 days in:**
+ Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful
+ Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
+ Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems
* **60 days in:**
+ Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
+ Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
+ Navigate order queue and determine what requires attention to provide real-time assistance
* **90 days in:**
+ Play an active role in continued learnings to advance skill sets necessary for individual and team goals
+ Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers
**What You'll Bring as a Customer Service Associate:**
* Outstanding communication, attention to detail, and organizational skills
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
* Interest in the live event space and an eager-to-learn attitude
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong analytical and problem-solving skills
* Excellent written and verbal communication skills
* Ability to work independently and as part of a team
**Work Environment and Company Culture:**
* Office Location: Coppell, TX
* Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
+ Hybrid model, not fully remote. 3 days in-office and 2 days at home.
+ Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off
* arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. We offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being.
**Compensation and Benefits:**
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Professional development opportunities and training programs
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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