**Experienced Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist**

Are you a highly motivated and organized individual with excellent communication skills, looking for a challenging and rewarding role in a fast-paced environment? Do you have a passion for delivering exceptional customer service and ensuring seamless interactions with clients and record providers? If so, we invite you to join blithequark as an Experienced Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist.

**About blithequark**

blithequark is a leading provider of innovative solutions in the healthcare industry, dedicated to delivering exceptional services to our clients. Our team of experts is committed to excellence, and we are seeking a talented individual to join our ranks as a Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist. As a member of our team, you will play a critical role in ensuring the timely and efficient retrieval of medical records, while providing exceptional support to our clients and record providers.

**Key Responsibilities**

As a Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist, you will be responsible for the following key duties:

* Reviewing the daily call sheet from your Team Leader to prioritize your tasks and ensure timely follow-up with record providers
* Making phone calls to record providers to confirm receipt of written requests and updating the MCS diary system with the contents of the call
* Diarying the next call for proper follow-up activities and assigning the proper codes for status messages to clients
* Determining if a copy fee is required and arranging the preparation of the check
* Informing Request Processing of any address changes to providers or clients
* Keeping Client Specialist informed of difficult providers
* Preparing Excel spreadsheets as required by providers

**Performance Metrics**

To ensure the success of our team, we have established the following performance metrics:

* Non-Hospital Location Caller:
+ Upon completion of sixty-day probationary period, an average of 60 requests will be updated daily or 300 per week
+ Six months of employment: 325 assignment updates per week
+ Eleven months of employment: 350 per week
+ Sixteen months: 350 per week
+ Twenty-three months: 400 per week
* Hospital Location Caller:
+ Upon completion of sixty-day probationary period, an average of 65 requests will be updated daily or 350 per week
+ Six months of employment: 400 assignment updates per week
+ Eleven months of employment: 425 per week
+ Sixteen months: 450 per week

**Qualifications**

To be successful in this role, you will need to possess the following qualifications:

* Excellent oral and written communication skills, with strong interpersonal skills
* Strong client focus, with the ability to interact with customers at all levels
* Strong analytical and problem-solving skills, with a high level of attention to detail
* Ability to multi-task effectively and maintain organization and composure under high pressure
* Strong knowledge of Microsoft Office (Excel, Word)
* Capable of making timely, independent decisions
* Ability to work to deadlines and prioritize work
* Ability to work independently and as part of a team

**Education Requirements**

While an Associate degree is preferred, we will consider candidates with a High School Diploma or equivalent education and 1-2 years of related work experience.

**Supervisory Responsibilities**

This role does not have any supervisory responsibilities.

**Physical Demands**

As a remote worker, you will be required to sit for prolonged periods in a 7 1/2 hour to eight-hour day, with excessive use of phone, computer keyboard, and monitor.

**Work Environment**

You will be working with Management to ensure blithequark standards are met, and you must be able to work West Coast business hours.

**Compensation and Benefits**

We offer a competitive starting rate of $15 per hour, with opportunities for career growth and professional development. Our benefits package includes:

* Comprehensive health insurance
* 401(k) retirement plan
* Paid time off and holidays
* Professional development opportunities
* Collaborative and dynamic work environment

**Equal Opportunity Employer**

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.

**How to Apply**

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to . We look forward to hearing from you!

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