**Experienced Customer Service Clerk – Amazon Account Operations Specialist**
At arenaflex, we're on a mission to revolutionize the way we approach customer service and logistics. As a key player in our Operations team, you'll have the opportunity to make a real impact on our customers' experiences and help drive our business forward. If you're a detail-oriented, team-oriented individual with a passion for logistics and customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading staffing company dedicated to providing top-notch talent to our clients across various industries. With a strong presence in New Jersey, we're committed to building long-term relationships with our clients and candidates alike. Our team is passionate about delivering exceptional service and creating opportunities for growth and development.
**Job Summary**
We're seeking an experienced Customer Service Clerk to join our Amazon account operations team at our XNJ2 location. As a key member of our team, you'll be responsible for managing day-to-day trailer operations, scheduling activities, equipment tracking, and administrative support. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced logistics environment.
**Essential Duties and Responsibilities**
* Coordinate and manage trailer scheduling (ad hocs, cancellations, NCSL flips, VRID swaps)
* Open and close trailers in the SSP system to maintain accurate tracking
* Post finished outbound loads into Chime OB Chat and escalate underutilized or unsecured trailers
* Manage trailer pool and escalate trailers dwelling over 24 hours
* Maintain FIFO (First-In, First-Out) order for inbound trailers
* Support outbound load departure scheduling, including early departure coordination
* Identify and escalate dwelling trailers in YMS to supervisors and inbound managers
* Perform underutilized trailer audits using Excel, and report discrepancies
* Track equipment usage, create/follow up on equipment cases, and manage scanner returns
* Order and manage non-inventory supplies (load straps, seals, labels)
**Required Qualifications**
* High school diploma or GED required
* 1+ year of experience in logistics, customer service, or a related field preferred
* Strong organizational and multitasking abilities
* Proficient in Microsoft Excel and general office software
* Excellent written and verbal communication skills
* Ability to work independently and in a team-oriented environment
* Detail-oriented with a proactive approach to issue identification and resolution
**Preferred Qualifications**
* Experience working in a warehouse or logistics environment
* Familiarity with Amazon's operations and logistics processes
* Knowledge of trailer scheduling and management systems
* Certification in logistics or customer service (e.g. CLTD, CSCP)
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with tight deadlines
* Strong attention to detail and organizational skills
* Proficient in Microsoft Office, particularly Excel
* Ability to lift up to 25 pounds and stand for long periods
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Clerk, you'll have the opportunity to:
* Develop your skills and knowledge in logistics and customer service
* Work with a talented team of professionals who are passionate about delivering exceptional service
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on additional responsibilities and contribute to the growth and success of our team
**Work Environment and Company Culture**
* Warehouse and office setting
* May require walking the yard or facility floor to check trailers or equipment
* Fast-paced environment with tight deadlines and frequent communication
* Collaborative and supportive team environment
* Opportunities for growth and development
**Compensation, Perks, and Benefits**
* Competitive hourly rate: $18.65 - $19.65 per hour
* Health insurance
* Paid time off
* Overtime opportunities
* Weekends as needed
**Schedule**
* 8 hour shift
* Day shift
* Monday to Friday
* Overtime
* Weekends as needed
**Work Location**
* In-person work at our XNJ2 location
If you're a motivated and detail-oriented individual with a passion for logistics and customer service, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding career in logistics and customer service.
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