**Experienced Customer Service Consultant – Aetna Answer Team at arenaflex**

Join arenaflex, a leading healthcare company, as a Customer Service Consultant on the Aetna Answer Team. In this vital role, you will serve as a key point of contact for clients, delivering exceptional customer service and resolving a wide range of inquiries and issues in a fast-paced call center environment.

**About arenaflex**

arenaflex is a pioneering healthcare company dedicated to transforming the culture of healthcare delivery. Our mission is to make healthcare more personal, convenient, and affordable for all individuals. As a Customer Service Consultant on the Aetna Answer Team, you will be part of a dynamic team that is passionate about delivering high-quality service to clients. Your contributions will play a significant role in enhancing the overall client experience and ensuring that arenaflex continues to deliver on its commitment to human-centric healthcare.

**Responsibilities**

As a Customer Service Consultant on the Aetna Answer Team, your primary responsibilities will include:

* Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to address and resolve client concerns effectively.
* Delivering first-call resolution for 90-95% of inquiries, requiring accurate identification, research, and resolution of issues based on initial client communication.
* Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, leveraging your problem-solving skills to address complex issues.
* Demonstrating a strong client-facing orientation and exceptional customer service skills in all interactions with clients.
* Utilizing problem-solving skills to address and resolve client concerns effectively, developing technical acumen to aid in resolving more complex issues.

**Requirements**

To succeed in this role, you will need:

* A High School Diploma or GED equivalent.
* Prior call center experience is required, with a proven track record of delivering exceptional customer service.
* Experience in process improvement and root-cause analysis methodologies is preferred.
* The capability to develop technical acumen is necessary, with a willingness to learn and adapt to new technologies and systems.
* A strong client-facing orientation is essential, with a passion for delivering high-quality service to clients.
* Demonstrated exceptional customer service skills are required, with a proven ability to address and resolve client concerns effectively.

**Nice-to-Haves**

While not essential, the following skills and qualifications are highly desirable:

* Experience in healthcare or a related field.
* Familiarity with Aetna's products and services.
* Strong analytical and problem-solving skills.
* Ability to work in a fast-paced environment with multiple priorities and deadlines.

**Benefits**

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

* Medical insurance coverage.
* Dental insurance coverage.
* Vision insurance coverage.
* 401(k) retirement savings plan.
* Employee Stock Purchase Plan.
* Fully-paid term life insurance.
* Short-term and long-term disability benefits.
* Well-being programs.
* Education assistance.
* Free development courses.
* CVS store discount.
* Discount programs with participating partners.
* Paid Time Off (PTO).
* Paid holidays throughout the calendar year.

**Career Growth Opportunities and Learning Benefits**

arenaflex is committed to the growth and development of our employees. As a Customer Service Consultant on the Aetna Answer Team, you will have access to a range of learning and development opportunities, including:

* Comprehensive training programs to enhance your technical and customer service skills.
* Opportunities for career advancement and professional growth.
* A supportive and collaborative work environment that encourages innovation and creativity.
* A commitment to ongoing learning and development, with a focus on staying up-to-date with the latest industry trends and technologies.

**Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced company that values innovation, collaboration, and customer service. As a Customer Service Consultant on the Aetna Answer Team, you will be part of a team that is passionate about delivering high-quality service to clients. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on creating a positive and inclusive work environment.

**Compensation and Perks**

arenaflex offers a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience. In addition to your salary, you will also enjoy a range of benefits and perks, including:

* A comprehensive benefits package, including medical, dental, and vision insurance.
* A 401(k) retirement savings plan with company match.
* Employee Stock Purchase Plan.
* Fully-paid term life insurance.
* Short-term and long-term disability benefits.
* Well-being programs.
* Education assistance.
* Free development courses.
* CVS store discount.
* Discount programs with participating partners.
* Paid Time Off (PTO).
* Paid holidays throughout the calendar year.

**Conclusion**

If you are a customer-focused individual with a passion for delivering high-quality service, we encourage you to apply for this exciting opportunity to join the Aetna Answer Team at arenaflex. As a Customer Service Consultant, you will have the opportunity to make a real difference in the lives of our clients, while also enjoying a comprehensive benefits package and opportunities for career growth and development. Apply now to take the first step towards a rewarding and challenging career with arenaflex.

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