**Experienced Customer Service Consultant – Aetna Answer Team at arenaflex**

**Transforming the Culture of Health Care Delivery, One Client at a Time**

At arenaflex, we're revolutionizing the way health care is delivered, making it more personal, convenient, and affordable for all clients. As a Customer Service Consultant for the Aetna Answer Team, you'll play a vital role in enhancing the overall client experience and ensuring that arenaflex continues to deliver on its commitment to human-centric health care.

**About arenaflex**

arenaflex is a leading health care company that's dedicated to transforming the culture of health care delivery. With a strong focus on innovation, customer service, and employee development, we're creating a work environment that's both challenging and rewarding. Our team is passionate about making a difference in the lives of individuals seeking assistance with their health care needs, and we're looking for like-minded individuals to join us on this journey.

**Job Summary**

As a Customer Service Consultant for the Aetna Answer Team, you'll serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.

**Key Responsibilities**

* Respond to client service requests and issues in a call center environment
* Deliver first-call resolution for 90-95% of inquiries
* Accurately identify, research, and resolve issues based on initial client communication
* Provide support for enrollment and billing inquiries, commissions, technical support, and group administration
* Demonstrate exceptional customer service skills in all interactions with clients
* Utilize problem-solving skills to address and resolve client concerns effectively

**Requirements**

* High School Diploma or GED equivalent required
* Prior call center experience is required
* Experience in process improvement and root-cause analysis methodologies preferred
* Capability to develop technical acumen is necessary
* Strong client-facing orientation is essential
* Demonstrated exceptional customer service skills are required
* Demonstrated problem-solving skills are necessary

**Nice-to-Haves**

* Experience working in a fast-paced environment
* Strong communication and interpersonal skills
* Ability to work in a team environment
* Experience with CRM software and other technical tools

**Benefits**

* Medical insurance coverage
* Dental insurance coverage
* Vision insurance coverage
* 401(k) retirement savings plan
* Employee Stock Purchase Plan
* Fully-paid term life insurance
* Short-term and long-term disability benefits
* Well-being programs
* Education assistance
* Free development courses
* CVS store discount
* Discount programs with participating partners
* Paid Time Off (PTO)
* Paid holidays throughout the calendar year

**Why Join arenaflex?**

* Make a difference in the lives of individuals seeking assistance with their health care needs
* Work in a fast-paced and dynamic environment
* Develop your technical acumen and problem-solving skills
* Enjoy a comprehensive benefits package, including medical, dental, and vision insurance
* Participate in well-being programs and education assistance
* Take advantage of free development courses and career growth opportunities
* Enjoy a CVS store discount and discount programs with participating partners

**How to Apply**

If you're passionate about delivering exceptional customer service and making a difference in the lives of individuals seeking assistance with their health care needs, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to . We look forward to hearing from you!

**arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.**

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