**Experienced Customer Service Consultant – Aetna Answer Team at arenaflex**

As a highly skilled and customer-focused individual, we invite you to join arenaflex's dynamic team as an Experienced Customer Service Consultant for the Aetna Answer Team. In this pivotal role, you will serve as a vital point of contact within a client-facing team in a call center environment, delivering exceptional customer service and resolving a wide range of client service requests and issues. If you thrive in a fast-paced environment and are passionate about providing high-quality service to clients, this is an exciting opportunity to make a meaningful impact in the lives of individuals seeking assistance with their health care needs.

**About arenaflex**

arenaflex is a leading health care company dedicated to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. As a valued member of our team, you will be part of a collaborative and dynamic environment that fosters growth, innovation, and excellence. Our commitment to human-centric health care is reflected in our mission to deliver exceptional service and support to our clients, and we are seeking talented individuals like you to join our team.

**Key Responsibilities**

As an Experienced Customer Service Consultant for the Aetna Answer Team, your primary responsibilities will include:

* Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills and strong client-facing orientation to deliver high-quality service.
* Delivering first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on initial client communication, whether through phone calls, letters, or emails.
* Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, leveraging your problem-solving skills to address and resolve client concerns effectively.
* Demonstrating exceptional customer service skills in all interactions with clients, ensuring that their needs are met and exceeded.
* Utilizing problem-solving skills to address and resolve client concerns effectively, developing technical acumen to resolve more complex issues that may arise.

**Requirements**

To be successful in this role, you will need to possess the following qualifications:

* High School Diploma or GED equivalent required.
* Prior call center experience is required, with a proven track record of delivering exceptional customer service and resolving client concerns effectively.
* Experience in process improvement and root-cause analysis methodologies is preferred, as is the capability to develop technical acumen.
* Strong client-facing orientation is essential, with a demonstrated ability to communicate effectively with clients and resolve issues in a timely and professional manner.
* Demonstrated exceptional customer service skills are required, with a strong focus on delivering high-quality service and support to clients.
* Demonstrated problem-solving skills are necessary, with the ability to analyze complex issues and develop effective solutions.

**Nice-to-Haves**

While not required, the following qualifications are highly desirable:

* Experience in a health care setting or industry.
* Knowledge of Aetna's products and services.
* Certification in customer service or a related field.

**Benefits**

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

* Medical insurance coverage.
* Dental insurance coverage.
* Vision insurance coverage.
* 401(k) retirement savings plan.
* Employee Stock Purchase Plan.
* Fully-paid term life insurance.
* Short-term and long-term disability benefits.
* Well-being programs.
* Education assistance.
* Free development courses.
* CVS store discount.
* Discount programs with participating partners.
* Paid Time Off (PTO).
* Paid holidays throughout the calendar year.

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we are committed to the growth and development of our team members. As an Experienced Customer Service Consultant for the Aetna Answer Team, you will have access to a range of learning and development opportunities, including:

* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth.
* Collaborative and dynamic work environment that fosters innovation and excellence.
* Recognition and rewards for outstanding performance and contributions.

**Work Environment and Company Culture**

arenaflex is a dynamic and collaborative work environment that values diversity, inclusion, and employee well-being. Our company culture is built on a foundation of respect, empathy, and open communication, and we are committed to creating a workplace that is inclusive and supportive of all employees.

**How to Apply**

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

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