**Experienced Customer Service & E-Commerce Supervisor – Driving Exceptional Customer Experience and Operational Excellence at arenaflex**

At arenaflex, we're committed to nourishing people and the planet through our dedication to quality, innovation, and customer satisfaction. As a Customer Service & E-Commerce Supervisor, you'll play a vital role in leading our Customer Service and E-Commerce programs, ensuring seamless checkout experiences, and driving operational excellence in our stores. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and driving process improvements, we want to hear from you.

**About arenaflex**

arenaflex is a leading retailer that's passionate about providing high-quality products and exceptional customer experiences. Our commitment to innovation, sustainability, and community involvement has earned us a reputation as a leader in the industry. As a Customer Service & E-Commerce Supervisor, you'll be part of a dynamic team that's dedicated to making a positive impact on our customers, employees, and the environment.

**Job Responsibilities**

As a Customer Service & E-Commerce Supervisor, you'll be responsible for leading our Customer Service and E-Commerce programs, ensuring seamless checkout experiences, and driving operational excellence in our stores. Your key responsibilities will include:

* Delivering outstanding customer experiences and holding all Team Members accountable for delivering exceptional customer service
* Establishing clear expectations for balancing in-store customer service and completing online orders
* Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks, and balancing the needs of all customers
* Seeking awareness of relevant competitors and industry trends
* Ensuring an effective and efficient response to customer questions, requests, and/or concerns
* Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
* Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
* Maintaining Team Member safety and security standards
* Ensuring compliance with relevant regulatory rules and standards
* Developing, coaching, mentoring, and motivating Team Members in a manner that sustains a high-performing Team and minimizes turnover
* Maintaining cleanliness of workspaces, including staging areas and coolers
* Maintaining security of equipment, e.g., MSRs, phones, currency counters
* Proactively identifying process improvement opportunities
* Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

**Job Skills**

To succeed in this role, you'll need to possess the following skills:

* Ability to perform task management, balancing dynamic customer flows
* Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
* Excellent interpersonal, motivational, team building, and customer relationship skills
* Capable of teaching others in a positive and constructive manner
* Proficient with email, Microsoft Office, and operations-related applications

**Qualifications**

To be considered for this role, you'll need to have:

* 12+ months retail experience
* Strong leadership and supervisory skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong analytical and problem-solving skills
* Ability to lift 50 lbs. and work in a standing position for long periods

**Physical Requirements/Working Conditions**

As a Customer Service & E-Commerce Supervisor, you'll be required to:

* Lift 50 lbs.
* Stand/walk for 6-8 hours in an 8-hour workday
* Use single grasping, fine manipulation, pushing, and pulling
* Perform bending, twisting, squatting, and reaching motions
* Work in a wet and cold environment
* Work a flexible schedule, including nights, weekends, and holidays as needed
* Use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

**Compensation and Benefits**

arenaflex offers a competitive compensation package, including:

* Hourly wage range: $18.50 - $30.20
* Whole Benefits, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs
* Opportunities for career growth and professional development
* A dynamic and supportive work environment

**Why Join arenaflex?**

At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in providing our Team Members with opportunities for growth and development, and we're passionate about making a positive impact on our customers, employees, and the environment. If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and driving process improvements, we want to hear from you.

**How to Apply**

If you're interested in joining our team as a Customer Service & E-Commerce Supervisor, please submit your application through our website. We can't wait to hear from you!

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