**Experienced Customer Service & E-Commerce Supervisor – Remote Workforce Management**
At arenaflex, we're committed to delivering exceptional customer experiences and driving business success through innovative solutions. As a Customer Service & E-Commerce Supervisor, you'll play a vital role in leading our remote workforce management team, ensuring seamless execution of customer service and e-commerce programs. If you're a results-driven leader with a passion for customer satisfaction and team development, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the retail industry. Our mission is to empower businesses to deliver exceptional customer experiences, drive sales growth, and stay ahead of the competition. With a strong focus on customer satisfaction, team development, and operational excellence, we're committed to helping our clients achieve their goals.
**Job Responsibilities**
As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be responsible for leading our remote workforce management team, ensuring seamless execution of customer service and e-commerce programs. Your key responsibilities will include:
* Delivering outstanding customer experiences and holding team members accountable for delivering exceptional service
* Establishing clear expectations for balancing in-store customer service and completing online orders
* Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
* Seeking awareness of relevant competitors and industry trends
* Ensuring an effective and efficient response to customer questions, requests, and/or concerns
* Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
* Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
* Maintaining team member safety and security standards
* Ensuring compliance with relevant regulatory rules and standards
* Developing, coaching, mentoring, and motivating team members to sustain a high-performing team and minimize turnover
* Maintaining cleanliness of workspaces, including staging areas and coolers
* Maintaining security of equipment, such as MSRs, phones, and currency counters
* Proactively identifying process improvement opportunities
* Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals
**Job Skills**
To succeed in this role, you'll need to possess the following skills:
* Ability to perform task management, balancing dynamic customer flows
* Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
* Excellent interpersonal, motivational, team building, and customer relationship skills
* Capable of teaching others in a positive and constructive manner
* Proficient with email, Microsoft Office, and operations-related applications
**Qualifications**
To be considered for this role, you'll need to have:
* 12+ months of retail experience
* A strong understanding of customer service principles and practices
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong analytical and problem-solving skills
* Ability to lift 50 pounds and work in a standing position for 6-8 hours per day
**Physical Requirements/Working Conditions**
This role requires:
* Ability to lift 50 pounds
* In an 8-hour workday: standing/walking 6-8 hours
* Hand use: Single grasping, fine manipulation, pushing, and pulling
* Work requires the following motions: bending, twisting, squatting, and reaching
* Exposure to FDA-approved cleaning chemicals
* Exposure to temperatures 90°F
* Ability to work in a wet and cold environment
* Ability to work a flexible schedule, including nights, weekends, and holidays as needed
* Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
**Compensation and Benefits**
arenaflex offers a competitive salary range of $18.50 - $30.20 hourly, commensurate with experience. We also offer a comprehensive benefits package, including:
* Health insurance
* Retirement plan benefits
* Eligibility for a store discount
* Paid time off
* Access to other benefit programs
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We offer:
* A dynamic and fast-paced work environment
* Opportunities for professional growth and development
* A comprehensive benefits package
* A competitive salary range
* A positive and inclusive work environment
**How to Apply**
If you're a motivated and results-driven leader with a passion for customer satisfaction and team development, we want to hear from you! Please submit your application today by clicking on the link below:
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex!
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