Experienced Customer Service Monitoring Representative - Alarm Response and Dispatch at Blithequark

Join the Team at Blithequark: Where Purpose Meets Profession

Blithequark has been at the forefront of helping save lives since 1874. As the leading smart home security provider in the U.S., we are dedicated to protecting and connecting families, businesses, and larger commercial customers every day. Our commitment to continuous innovation, advanced technology, and strategic partnerships enables us to deliver products and services that safeguard life and valuables, whether at home, in business, or on the go. At Blithequark, our mission is clear: we help save lives for a living. Are you looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.

Why Choose Blithequark?

At Blithequark, it's more than a job; it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We are everyday heroes. In this role, you're doing more than earning a paycheck; you're in an important position that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and in our communities.

Job Summary

We are seeking an experienced Customer Service Monitoring Representative to join our team at Blithequark. As an Alarm Monitoring Representative, you will be responsible for monitoring and dispatching proper authorities for residential and small business alarms, as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.

Major Responsibilities

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
• Receiving inbound calls related to alarm call back inquiries.

Requirements

Essential Qualifications:

• High school diploma or equivalent required.
• Minimum of six (6) months of customer service experience required.
• Technical aptitude, problem-solving skills, and ability to prioritize multiple items at once.
• Ability to be licensed in multiple states.

Preferred Qualifications:

• Previous experience in alarm monitoring or a related field.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle high-stress situations.

What We Offer

Benefits Package:

• Paid training to ensure your success in the role.
• Full benefits package, including medical, dental, vision, and 401(k) with employer matching, effective on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environments that foster collaboration and growth.
• Paid vacation time to recharge and relax.