**Experienced Customer Service Representative – After Hours Support for arenaflex's Elderly Home Based Care Services**

At arenaflex, we're dedicated to providing top-notch care and support services to our clients, and we're seeking a highly skilled and compassionate Customer Service Representative to join our after-hours team. As a key member of our remote support team, you'll play a vital role in ensuring our clients receive exceptional care and attention, even outside of regular business hours.

**About arenaflex**

arenaflex is a leading provider of Elderly Home Based Care and various other services, with a strong commitment to delivering high-quality care and support to our clients. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission.

**The Role**

We're seeking a Customer Service Representative to join our after-hours team, working remotely from South Africa. This is a fantastic opportunity for someone who values flexibility and autonomy, with a 3-day working week of 4-hour shifts per day, and a Saturday and Sunday shift of 12 hours per day. As a Customer Service Representative, you'll be responsible for:

* Answering all incoming calls and resolving client and nurse queries within the scope of after-hours support
* Providing timely responses to queries that come in through our texting platform
* Notifying clients and replacing caregiver callouts as necessary
* Confirming caregivers 1-2 hours before shift start
* Performing initial intake for callers potentially interested in our services
* Documenting all scenarios on our platform, as well as updating caregiver schedules as needed
* Completing non-urgent admin projects if time allows

**Requirements**

To be successful in this role, you'll need:

* **Fluent English language skills**
* **Compassionate and confident** approach to customer service
* **Responsible and reliable** work ethic
* **10+ years' work experience** in customer service and office duties
* **Adaptable and flexible** regarding work hours
* **Impeccable phone and computer skills**
* **Staffing and/or healthcare experience**
* **Experience working remotely and independently** to the USA
* **Quiet and professional work-from-home environment**
* **Remotely set up with Wi-Fi and load-shedding back-up**

**What We Offer**

As a valued member of our team, you'll enjoy:

* **Flexible work arrangements**, including a 3-day working week and 12-hour shifts on weekends
* **Opportunities for career growth and development** in a dynamic and supportive environment
* **Comprehensive training and onboarding** to ensure your success in the role
* **Competitive compensation and benefits** package
* **Recognition and rewards** for outstanding performance

**Work Environment and Culture**

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our culture is built on:

* **Collaboration and teamwork**
* **Open communication and feedback**
* **Continuous learning and development**
* **Innovation and creativity**
* **Diversity and inclusion**

**How to Apply**

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to . We can't wait to welcome you to our team!

**Note:** arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates.

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