**Experienced Customer Service Representative – Commercial Banking Support**

At arenaflex, we're dedicated to providing exceptional service to our clients, and we're looking for a talented and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Commercial Banking team, you'll play a vital role in delivering a white-glove experience to our clients, ensuring their needs are met, and exceeding their expectations.

**About arenaflex**

arenaflex is a leading financial institution with a rich history of innovation and customer-centricity. For over 70 years, we've been committed to putting our clients first, and our success is a testament to the hard work and dedication of our team members. We're proud to offer a comprehensive benefits package, a collaborative work environment, and opportunities for growth and development.

**Job Summary**

As a Customer Service Representative, you'll be responsible for providing exceptional service to our clients, handling service-related matters, and supporting our Commercial Banking teams. You'll be the primary point of contact for clients, responding to their inquiries, and resolving issues in a timely and professional manner. Your excellent communication and problem-solving skills will enable you to build strong relationships with clients, internal teams, and stakeholders.

**Key Responsibilities**

* Assist Commercial Banking teams with service-related matters, including operations, account opening and maintenance, cash management, and loan servicing
* Take ownership of customer inquiries, resolving issues, and escalating concerns to senior team members as needed
* Utilize case management tools to prioritize tasks, monitor progress, and meet service level agreements
* Establish robust partnerships with internal teams, including business, operations, and banking teams, to deliver a seamless experience for clients
* Review daily reports, temporary overdrafts, and funds transfer requests, including fee modifications and waivers
* Collect documents and liaise with clients and internal teams for account opening and KYC processes
* Perform client call backs to authenticate and verify client requests related to client transactions, account maintenance, and loan servicing
* Coordinate and manage manual wire and internal transfer requests
* Multitask and assist clients/internal partners via various communication methods (e.g., online application, phone, chat, in-person, email)
* Utilize problem-solving skills, sound judgment, creativity, and experience to analyze information and resolve tasks and issues
* Effectively handle communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails, and emails for both internal partners and external clients
* Demonstrate a high level of integrity, accountability, and consideration of client and bank reputational risk, following compliance guidelines and company policies

**Qualifications**

* 1-3 years of experience in the financial industry or transferable skills
* Passion for providing white-glove customer service
* Desire to be part of a team that strives to improve client experience, actively collaborates to get the job done, and contributes to a harmonious work culture
* Self-starter with the ability to multitask/prioritize workload to ensure timely, efficient, and accurate execution
* Bachelor's Degree or transferable experience for the position
* Excellent interpersonal and communication skills, both written and oral

**Skills and Competencies**

* Excellent communication and problem-solving skills
* Ability to multitask and prioritize workload
* Strong analytical and critical thinking skills
* Proficiency in case management tools and software
* Ability to work in a fast-paced environment and meet deadlines
* Strong attention to detail and accuracy
* Ability to build strong relationships with clients, internal teams, and stakeholders
* Strong understanding of financial industry regulations and compliance guidelines

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to support your professional growth. Our team members have access to:

* Comprehensive training programs to enhance skills and knowledge
* Mentorship opportunities with experienced team members
* Career development resources, including coaching and feedback
* Opportunities for advancement and career growth
* A collaborative work environment that encourages learning and growth

**Work Environment and Company Culture**

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming, respectful, and supportive of all team members. Our company culture is built on:

* A strong sense of teamwork and collaboration
* A passion for delivering exceptional customer service
* A commitment to innovation and continuous improvement
* A focus on diversity, equity, and inclusion
* A culture of respect, empathy, and kindness

**Compensation, Perks, and Benefits**

arenaflex offers a comprehensive benefits package that includes:

* Competitive salary range: $65,000 - $75,000 per year
* Annual bonus opportunities
* Medical, pharmacy, dental, and vision plans
* Life and disability insurance
* Employee wellness program
* Retirement and savings plans with employer contributions
* Generous holiday and paid time off schedules
* Parental leave
* Tuition reimbursement

**How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to . We can't wait to hear from you!

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all team members.

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