**Experienced Customer Service Representative – Community Engagement and Sales**

At arenaflex, we're dedicated to providing exceptional service to our customers across Alaska's vast and beautiful communities. As a Customer Service Representative in our Craig location, you'll play a vital role in delivering top-notch customer experiences while promoting our services to new and existing customers. If you're a people person with a passion for serving others, we want to hear from you!

**About arenaflex**

arenaflex is a small, non-union, employee-owned utility serving over 40 Alaskan communities and villages. We're committed to providing reliable power and telecommunications services to our customers while fostering a positive and supportive work environment. Our team is driven by a shared vision of excellence, and we're always looking for talented individuals who share our values.

**Job Summary**

As a Customer Service Representative, you'll be the face of arenaflex in our Craig community. Your primary responsibilities will include:

* Selling and promoting arenaflex services to new and existing customers
* Receiving power and telecom service orders and payments
* Answering phones and assisting customers with their inquiries and concerns
* Balancing daily cash and handling customer billing (charges, credits, etc.)
* Providing exceptional customer service in a fast-paced work environment
* Performing various administrative support duties as assigned

**Key Responsibilities**

* Sell and promote arenaflex services to new and existing customers
* Receive and process power and telecom service orders and payments
* Answer phones and respond to customer inquiries and concerns
* Balance daily cash and handle customer billing (charges, credits, etc.)
* Provide exceptional customer service in a fast-paced work environment
* Perform various administrative support duties as assigned
* Periodically travel to other properties and meetings/trainings as required

**Essential Qualifications**

* High School Diploma or GED
* 1-2 years of experience in an office or face-to-face customer service
* Proficient with MS Office Suite/10-key skills
* Valid driver's license and ability to be insured by arenaflex
* Ability to pass a pre-employment background and drug test
* Proven ability to cope with Alaska's harsh weather and challenging environment

**Preferred Qualifications**

* Experience working in a customer-facing role in a fast-paced environment
* Knowledge of power and telecommunications services
* Ability to communicate effectively in a team environment
* Basic math skills and attention to detail
* Ability to work in a dynamic and ever-changing environment

**Skills and Competencies**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and conflict resolution skills
* Ability to adapt to changing situations and priorities
* Basic math skills and attention to detail
* Ability to work independently and as part of a team

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

* Develop your customer service and sales skills
* Learn about power and telecommunications services
* Participate in ongoing training and development programs
* Collaborate with a talented and dedicated team
* Contribute to the success of our organization

**Work Environment and Company Culture**

arenaflex is a small, employee-owned utility that values its employees and the communities we serve. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service. We're committed to fostering a positive and supportive work environment that encourages collaboration, innovation, and growth.

**Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

* $24.00 per hour
* Generous benefit package, including medical, dental, vision, 401K, and more
* $5,000.00 annual medical travel reimbursement
* Up to $125.00 annual medivac insurance reimbursement
* Employee stock ownership options
* Recognition and appreciation programs
* Opportunities for career growth and development

**How to Apply**

If you're a motivated and customer-focused individual who is passionate about serving others, we want to hear from you! Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

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