**Experienced Customer Service Representative – Contract Position at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and detail-oriented Customer Service Representative to join our team on a contract basis. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive the highest level of service and support.

**About blithequark**

blithequark is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. With a strong presence in Bartlesville, OK, and a growing footprint in Warminster, PA, we're expanding our team to meet the evolving needs of our customers.

**Key Responsibilities**

As a Customer Service Representative at blithequark, you will be responsible for:

* **Repair Management**: Oversee customer repair requests from initiation to delivery, ensuring seamless communication and timely execution across multiple locations, including Bartlesville and Warminster, PA.
* **Order Processing**: Enter and manage repair information following established processes to ensure accurate and timely execution, maintaining high standards of quality and efficiency.
* **Scheduling & KPIs**: Prioritize repairs with technicians to meet schedules and Key Performance Indicators (KPIs), driving business growth and customer satisfaction.
* **Problem Resolution**: Lead activities to resolve capacity and material constraints, customer issues, and urgent repair turnarounds, demonstrating exceptional problem-solving skills and adaptability.
* **Order Completion**: Process Service Orders, Sales Orders, and Service Notifications, ensuring correct invoicing and timely delivery, maintaining high levels of accuracy and attention to detail.
* **KPI Support**: Assist in achieving and maintaining KPIs in areas such as delivery, revenue, safety, quality, and integrity, driving business growth and customer satisfaction.
* **Data Analysis**: Run reports, review data, and recommend process improvements for better KPI performance, leveraging data-driven insights to drive business growth.
* **Continuous Improvement**: Participate and/or lead improvement initiatives to enhance service goals and customer satisfaction, fostering a culture of innovation and continuous learning.
* **Other Tasks**: Support additional roles or tasks as requested by management, demonstrating flexibility and a willingness to adapt to changing priorities.

**Qualifications**

To succeed in this role, you will need:

* **Bachelor's Degree** with 2-5 years of relevant experience, or an equivalent combination of education and experience with proven accomplishments.
* **Strong customer service experience**, attention to detail, and ability to work well both independently and within a team.
* **Self-starter** with the ability to manage multiple tasks and adapt to changing priorities, demonstrating exceptional time management and organizational skills.

**Essential Skills and Competencies**

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, technicians, and internal stakeholders.
* Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
* Proficiency in data analysis and reporting, with the ability to interpret data and make informed decisions.
* Strong attention to detail, with the ability to maintain high standards of quality and accuracy.
* Ability to work collaboratively as part of a team, fostering a culture of collaboration and continuous learning.

**Career Growth Opportunities and Learning Benefits**

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:

* **Regular training and development opportunities**, including workshops, webinars, and coaching sessions.
* **Mentorship programs**, pairing you with experienced colleagues who can provide guidance and support.
* **Opportunities for career advancement**, with a clear path for progression to senior roles.
* **Competitive compensation and benefits**, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

**Work Environment and Company Culture**

blithequark is a dynamic and inclusive workplace, where diversity and innovation thrive. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of:

* **Collaboration**: We work together to achieve common goals, sharing knowledge and expertise to drive business growth.
* **Innovation**: We encourage creativity and experimentation, embracing new ideas and approaches to drive business success.
* **Continuous learning**: We invest in our employees' growth and development, providing regular training and development opportunities.
* **Customer focus**: We're passionate about delivering exceptional customer experiences, putting our customers at the heart of everything we do.

**Compensation and Benefits**

As a Customer Service Representative at blithequark, you'll enjoy a competitive compensation package, including:

* **$20.00 to $25.00 per hour**, depending on experience and qualifications.
* **Benefit offerings**, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
* **Paid leave**, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

**Equal Opportunity Employer/Veterans/Disabled**

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive workplace.

**How to Apply**

If you're a motivated and detail-oriented customer service professional with a passion for delivering exceptional experiences, we encourage you to apply! Please navigate to our website to submit your application, and join our team at blithequark.

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