**Experienced Customer Service Representative – Data Entry and Return Claims Processing**

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our valued retailers and drivers. As a key member of our team, you'll play a vital role in ensuring seamless return claims processing, exceptional customer service, and efficient data entry management. If you're a detail-oriented, customer-focused individual with excellent communication skills, we want to hear from you!

**About arenaflex**

arenaflex is a dynamic and innovative company that's revolutionizing the way we interact with our customers and partners. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a leader in our industry. We're passionate about creating a work environment that's inclusive, supportive, and empowering, where our team members can thrive and reach their full potential.

**Job Summary**

We're seeking an experienced Customer Service Representative to join our team in a full-time capacity. As a key member of our customer service and data entry team, you'll be responsible for processing return claims accurately and efficiently, providing exceptional customer service, and maintaining process integrity. If you're a motivated, detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

**Key Responsibilities**

As a Customer Service Representative at arenaflex, you'll be responsible for:

* Processing return claims accurately and efficiently, meeting or exceeding handling goal metrics
* Maintaining process integrity by inputting Data Entry ID and customer Account Number, followed by the customer's specific return claim amount by title, by day
* Monitoring system acceptance/rejection of claims and comparing Return Form to system account data
* Identifying and resolving customer exceptions and/or reason-codes exceptions, noting discrepancies on Return Forms as required
* Escalating high-volume discrepancies and barcode issues to supervisor
* Cross-training to handle inbound/outbound customer service inquiries, including coordinating issue resolution between customers, drivers (independent contractors), NDA Sales reps or personnel
* Performing weekly review of retailer invoices/collection status for assigned routes, and completing all necessary follow-up, including order changes, billing disputes, delivery and collection issues, and other required communications with route drivers and retailers
* Making outbound calls to follow-up on account issues; service changes; new product roll-outs; holiday closings; etc., as directed by Management
* Performing data entry related to maintenance of accounts in arenaflex's Customer Information System
* Maintaining company files of bills, return forms, and other documents deemed necessary by Management
* Providing backup support to other departments as needed
* Complying with all safety and employment policies, including attendance, and the responsibilities outlined in the arenaflex Employee Handbook and Safety Manual

**Essential Qualifications and Experience**

To be successful in this role, you'll need:

* 1-3 years of similar experience in customer service, data entry, or a related field
* Excellent communication and organizational skills, with the ability to multitask and work efficiently
* Good phone, math, and problem-solving skills
* Ability to work flexible shifts based on the volume of weekly returns
* Ability to quickly learn company-specific computer applications and telephone system
* Excellent communication skills, with fluency in English; plus, Spanish or additional languages, preferred

**Preferred Qualifications and Experience**

While not required, the following qualifications and experience would be an asset:

* Previous experience in a customer-facing role, with a focus on return claims processing and customer service
* Experience working with computer applications and telephone systems
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions

**Work Environment and Company Culture**

As a member of the arenaflex team, you'll enjoy a dynamic and supportive work environment that's inclusive, empowering, and committed to employee growth and development. Our company culture values:

* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and loyalty
* Employee well-being and happiness
* Continuous learning and professional development

**Compensation and Benefits**

arenaflex offers a competitive compensation package, including:

* Hourly rate: $16.50 per hour
* Expected hours: 33 per week
* Schedule: Day shift, Monday to Friday
* Work location: In-person

We also offer a range of benefits, including:

* Comprehensive health and dental insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career growth

**How to Apply**

If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to . We can't wait to hear from you!

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