**Experienced Customer Service Representative – Delivering Exceptional Support to Distributors**

At arenaflex, we're dedicated to providing top-notch customer service to our valued distributors, and we're seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer service department, you'll be responsible for delivering outstanding support to our distributors, resolving customer inquiries, and building strong relationships with our distribution teams.

**About arenaflex**

arenaflex is a leading provider of innovative solutions and services to the industry. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. We're proud to offer a dynamic work environment, competitive compensation, and a comprehensive benefits package to our employees.

**Responsibilities**

As an Experienced Customer Service Representative at arenaflex, you'll have the opportunity to make a real impact on our customers' experiences. Your key responsibilities will include:

* Delivering exceptional customer service to distributors, including assistance with parts selection, order processing, pricing, product availability, and order expediting.
* Resolving customer inquiries, disputes, and providing limited technical support as needed, maintaining a positive relationship with all clients.
* Proactively following up with distributors and sales managers to ensure customer satisfaction and timely issue resolution.
* Managing inbound calls and communication from distributors, ensuring a smooth and efficient interaction process.
* Building and maintaining strong relationships with distribution teams, including Service Managers and Parts Counter staff, through regular communication via phone and case management.
* Collaborating across internal departments to address and resolve customer needs and optimize business processes.
* Actively contributing to departmental initiatives aimed at achieving excellence in customer service and business operations.
* Utilizing CRM tools (preferably Salesforce) and phone systems to track, manage, and document account interactions effectively.
* Managing an average of 50 customer interactions per day, while maintaining a professional, positive, and responsive approach.
* Leveraging your knowledge of SAP, Salesforce, and other relevant systems (such as PIC and Windchill) to resolve customer inquiries and support business activities.

**Qualifications**

To be successful in this role, you'll need:

* 2-3 years of call center experience
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and manage multiple priorities
* Strong problem-solving and analytical skills
* Proficiency in CRM tools, such as Salesforce, and phone systems
* Knowledge of SAP, Salesforce, and other relevant systems (such as PIC and Windchill)
* Ability to work in a team environment and collaborate with internal departments

**Work Environment and Company Culture**

As an employee of arenaflex, you'll enjoy a dynamic and supportive work environment that fosters growth and development. Our company culture values:

* Employee satisfaction and well-being
* Continuous learning and professional development
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and loyalty

**Compensation and Benefits**

arenaflex offers a competitive compensation package, including:

* Hourly rate: $19-22/hour
* Benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan
* Paid leave, including Paid Sick Leave and Holiday pay
* Opportunities for career growth and professional development

**How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to . We look forward to hearing from you!

**Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

**Candidate Privacy Information Statement**

To learn more about how we will use your information, please navigate to .

**Security Clearance Requirements**

arenaflex will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including:

* The California Fair Chance Act
* Los Angeles City Fair Chance Ordinance
* Los Angeles County Fair Chance Ordinance for Employers
* San Francisco Fair Chance Ordinance

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