**Experienced Customer Service Representative – Email, Chat, Phone Support for Electric Vehicle Startup**

Are you passionate about delivering exceptional customer experiences and shaping the future of the automotive industry? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative for Email, Chat, and Voice Support. As a key member of our Support team, you will play a vital role in creating lasting impressions with our customers, setting the tone for their perception and expectations of our brand.

**About blithequark**

blithequark is a pioneering electric vehicle startup dedicated to revolutionizing the way people interact with their vehicles. Our mission is to empower customers to enjoy a seamless and enjoyable experience, from the moment they purchase our vehicles to the countless adventures they have on the road. As a Customer Service Representative, you will be part of a talented team that is passionate about delivering outstanding experiences and building a loyal customer base.

**Responsibilities**

As a Customer Service Representative, you will be responsible for providing exceptional support to our customers via email, chat, and phone. Your day-to-day role will consist of:

* Supporting customers through technical assistance and resolving inquiries in a timely and professional manner
* Guiding customers through questions about our company's products, systems, and processes, ensuring they have a clear understanding of our offerings
* Troubleshooting issues related to our website, app, and in-car software, providing clear and empathetic communication to customers, especially in conflict situations
* Collaborating with external teams to resolve customer issues that require additional assistance, acting as a bridge for the customer as we navigate a resolution
* Ensuring every customer interaction leaves them feeling valued and understood, with a positive perception of our brand
* Maintaining strict adherence to the assigned schedule and managing high-volume inbound calls with ease

**Requirements**

To succeed in this role, you will need to possess the following qualifications:

* At least 18 years of age
* High School Diploma or equivalent
* Ability to successfully pass a criminal background check
* Ability to work a full-time work week of 32-40 hours, with overtime opportunities as needed
* Ability to maintain 100% strict adherence to the assigned schedule
* Strong computer knowledge, including the ability to accurately type at least 30 wpm
* Excellent English written and verbal communication skills
* High level of expertise with spelling, grammar, and punctuation
* Courteous and friendly with a high level of professionalism
* Willingness to learn and adapt to new tools and technologies
* Strong time management and ability to multitask applications while talking to customers on the phone
* 1-3 years of customer support and technical support call center experience

**Nice-to-haves**

While not required, the following qualifications would be beneficial in this role:

* Previous work from home experience
* Prior experience with email and chat support
* Prior experience using customer support/relationship management software or similar systems
* Prior experience with automotive customer support/service/success
* Passion for automotive topics and electric vehicles

**Benefits**

As a valued member of our team, you will enjoy the following benefits:

* $17.00 USD starting pay
* Performance-based incentives each month
* Health benefits including medical, dental, and vision for you and your family
* 401(k) investment options with employer match opportunities
* Paid vacation time
* Computer equipment provided
* Onsite full gym free to employees
* Great work/life balance while developing your career

**Why join blithequark?**

At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Service Representative, you will have the opportunity to:

* Shape the future of Support at a brand-new company
* Deliver outstanding experiences that empower customers to enjoy their vehicles and next outdoor adventure
* Work with a talented team that is passionate about delivering exceptional customer experiences
* Develop your skills and expertise in a fast-paced and ever-changing industry
* Enjoy a great work/life balance while developing your career

**How to apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at to learn more about our company culture and values.

Apply for this job