**Experienced Customer Service Representative - Employee Assistance Program (Flexible Schedule)**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative on our Employee Assistance Program (EAP) team, you'll play a vital role in supporting arenaflex members with their unique challenges and needs. If you're passionate about providing empathetic and solution-focused service, we want to hear from you!

**About arenaflex**

arenaflex is a leading healthcare company that's committed to transforming the way people experience healthcare. Our purpose is to bring our heart to every moment of your health, and we're driven by a passion for innovation, collaboration, and making a positive impact on our communities. As a member of our team, you'll be part of a dynamic and supportive environment that values diversity, inclusion, and employee growth.

**Job Summary**

We're seeking an experienced Customer Service Representative to join our EAP team, working a flexible schedule that includes Monday, Wednesday-Friday 12:30PM-9:00PM EST, and Saturday 7:30AM-4:00PM EST. As a key member of our team, you'll be responsible for providing exceptional service to arenaflex members, connecting them with relevant resources and benefits, and embodying our core values in every interaction.

**Key Responsibilities**

* Determine the purpose of each call by actively listening and interacting with members, triaging calls in a professional and timely manner
* Take inbound calls and chats from members, connecting them with additional and appropriate benefits and external resources
* Support members with troubleshooting and deescalating situations as needed, embodying CVS Core values in each interaction
* Assess client needs, research, and articulate information regarding pertinent EAP services and resources
* Recognize crisis situations and evaluate for needed action to minimize risk
* Perform research in internal databases and online to identify potential providers and resources
* Enter member information into the EAP system to initiate the case and document comments and information thoroughly and professionally
* Receive calls transferred from counselors and provide immediate member assistance
* Schedule appointments for members with counselors
* Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills
* Utilize relevant Aetna databases to research and identify validated, appropriate member resources
* Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned

**Essential Qualifications**

* 1+ years' experience in a call center environment
* Experience in a social, psychological, or human service field providing client support
* Technical requirement for personal residential internet service (broadband or fiber, minimum 25mbps/3mbps, hardwired connection)

**Preferred Qualifications**

* Mental health or Human services background
* 1-3 years of healthcare experience

**Skills and Competencies**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong problem-solving and critical thinking skills
* Ability to maintain confidentiality and adhere to enterprise policies and EAP policies and procedures
* Proficiency in using relevant databases and software systems

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to supporting your growth and development. As a Customer Service Representative, you'll have access to:

* Comprehensive training programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Access to education assistance and development courses
* A dynamic and inclusive company culture that values diversity and inclusion

**Work Environment and Company Culture**

Our EAP team is a dynamic and supportive environment that values collaboration, innovation, and making a positive impact on our communities. As a member of our team, you'll enjoy:

* Flexible scheduling to accommodate your needs
* A comprehensive benefits package, including medical, dental, and vision benefits
* Paid Time Off (PTO) and paid holidays
* Opportunities for professional growth and development
* A dynamic and inclusive company culture that values diversity and inclusion

**Compensation and Perks**

We offer a competitive compensation package, including:

* A base hourly rate or base annual full-time salary, ranging from $17.00 to $28.46
* Eligibility for a CVS Health bonus, commission, or short-term incentive program
* Comprehensive benefits package, including medical, dental, and vision benefits
* Paid Time Off (PTO) and paid holidays
* Opportunities for professional growth and development

**How to Apply**

If you're passionate about providing exceptional customer service and making a meaningful difference in people's lives, we want to hear from you! Apply now to join our EAP team and become a part of the arenaflex family.

Apply Job!

Apply for this job