**Experienced Customer Service Representative – Flight Service Administration at blithequark**

Are you ready to embark on a journey of growth, learning, and adventure? Do you thrive in a fast-paced environment where no two days are ever the same? If so, join the blithequark family and become a part of our dynamic team that's shaping the future of air travel.

**Why You'll Love This Role**

As a member of the Flight Service Administration Group within the Customer Experience Division, you'll be responsible for handling a wide range of tasks, including:

* Processing airline steward organization-related transactions, such as finance, time away cycles, family leave recodes, and setting up training and travel arrangements
* Handling telephone requests and performing various duties related to planning airline steward organization obligations in both the Semi-automated Business Exploration Climate (Saber) and Team Movement Global positioning framework (Felines)
* Understanding and explaining policies and procedures as per the AA/APFA Joint Collective Bargaining Agreement
* Managing a high volume of calls and communicating with various departments, including airline stewards, different levels of management, and the association addressing airline stewards
* Reporting conversation records with accuracy and as soon as possible

**What You'll Do**

As an Experienced Customer Service Representative, you'll be responsible for:

* Providing clear and concise information to clients and understanding issues presented over the phone, furnishing solutions as per policy and procedure
* Working collaboratively with directors and colleagues to resolve issues and make decisions
* Willing to work additional hours to address operational issues and flexible to work varying shifts, including weekends and holidays
* Possessing strong customer service and interpersonal skills, with the ability to communicate effectively with all levels throughout the organization

**Favored Capabilities and Qualifications**

* Bachelor's degree
* Experience working with a unionized workforce and knowledge of the airline steward JCBA
* Past call center or customer service experience
* Proficiency in Microsoft Office
* Knowledge of Saber, DECS, and RES
* Ability to make independent decisions and work collaboratively with others
* Willingness to work in a fast-paced environment and adapt to changing priorities

**What You'll Get**

At blithequark, we offer a comprehensive benefits package that includes:

* Medical, dental, vision, and prescription benefits
* Virtual doctor visits and flexible spending accounts
* 401(k) program with employer contributions
* Employee assistance program, pet insurance, and discounts on hotels, cars, travel, and more
* Opportunities for professional growth and development, including training and education programs
* A dynamic and inclusive work environment that values diversity and promotes a culture of respect and empathy

**Join the blithequark Team**

At blithequark, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Representative Business Asset Groups are dedicated to connecting our colleagues to our clients, partners, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.

If you're ready to make a difference and be part of a team that's shaping the future of air travel, apply now to become an Experienced Customer Service Representative – Flight Service Administration at blithequark.

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