**Experienced Customer Service Representative – Foodservice Distribution Support**

At arenaflex, we're on a mission to revolutionize the way foodservice distributors connect with their customers. As a leading provider of food and service solutions, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking a highly skilled and motivated Customer Service Representative to join our team in Buckhead, GA – Minnesota. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you!

**About arenaflex**

arenaflex is the global leader in foodservice distribution, with over 71,000 colleagues and a fleet of over 13,000 vehicles. We operate approximately 333 distribution facilities worldwide and serve more than 700,000 customer locations. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the foodservice industry.

**Job Summary**

As a Customer Service Representative at arenaflex, you'll play a critical role in supporting our sales consultants and customers. Your primary responsibility will be to provide direct support to our customers, resolving their queries and concerns in a timely and accurate manner. You'll work closely with our sales team to ensure seamless communication and exceptional customer experiences.

**Responsibilities**

* Proactively communicate with customers to exceed their expectations and build strong relationships
* Handle escalated non-management issues in a professional and courteous manner
* Respond promptly and accurately to all internal and external customer correspondence, with thorough documentation
* Receive and analyze customer requests via phone, email, or chat, providing information or routing requests to the proper person
* Demonstrate ownership of customer requests, ensuring follow-through, documentation, and complete resolution
* Assist with returns and replacements as needed
* Analyze transactions, correct records, and adjust errors
* Provide accurate information on pricing and availability of in-stock items
* Resolve customer questions related to orders, placing orders where opportunities arise
* Maintain a minimum average of 90% in customer service and sales area quality assurance reviews
* Stay up-to-date with product knowledge by attending vendor meetings, training, and participating in provided education
* Manage time effectively, meet personal goals, and work collaboratively with other team members
* Identify areas for department, training, and process improvements, and communicate them to management
* Participate in training support for CSRI as needed
* Report system or product inaccuracies in a timely manner

**Qualifications**

* High School Diploma or equivalent
* 1 year of prior outside foodservice sales coordination or customer support experience
* Excellent communication, problem-solving, and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and organizational skills
* Proficiency in Microsoft Office and other software applications
* Ability to work effectively in a team environment

**Skills and Competencies**

* Excellent customer service skills, with a focus on building strong relationships and resolving customer concerns
* Strong problem-solving and analytical skills, with the ability to think critically and creatively
* Effective communication and interpersonal skills, with the ability to work with diverse groups and individuals
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and accuracy, with the ability to maintain high standards of quality

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our colleagues grow and develop their careers. We offer a range of training and development programs, including:

* On-the-job training and mentorship
* Vendor meetings and training sessions
* Provided education and training programs
* Opportunities for advancement and career growth
* A supportive and collaborative work environment

**Work Environment and Company Culture**

Our Buckhead, GA – Minnesota location offers a dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction. We're proud to be an Equal Opportunity and Affirmative Action employer, and we welcome applications from diverse candidates.

**Compensation, Perks, and Benefits**

We offer a competitive compensation package, including:

* A salary range of $0.00 - $0.00 (dependent on experience and qualifications)
* Opportunities for bonuses and incentives
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Employee discounts and perks

**How to Apply**

If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to . We can't wait to welcome you to our team!

**Equal Opportunity Employer**

arenaflex is an Equal Opportunity and Affirmative Action employer, and we welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

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