Experienced Customer Service Representative (Healthcare) - Remote Work Opportunity with Concentrix
About Concentrix
Concentrix is a leading global business services company that helps the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and the most cutting-edge technologies. With a diverse team from 40 countries, we are united as One Concentrix, working together to deliver outstanding results and drive business growth. Our commitment to people-first culture, inclusivity, and diversity has earned us numerous awards, including World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth.
Join Our Team
We are seeking an experienced Customer Service Representative (Healthcare) to join our remote team. As a Customer Service Representative, you will play a vital role in assisting our healthcare clients' members with their insurance-related needs, providing a positive and welcoming experience while being empathetic and thorough in your responses. If you are passionate about delivering exceptional customer service, have a strong customer service orientation, and are eager to learn new technologies, we encourage you to apply.
About the Role
As a Customer Service Representative (Healthcare) Remote, you will:
- Provide inbound customer support, greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Assess all in-bound calls to accurately and efficiently address members' needs by maintaining a strong customer focus.
- Be patient and compassionate while working as a team player and using all available resources to provide the best outcome to the member.
- Be efficient in navigating multiple systems.
- Deliver expert customer experiences with a smile.
Qualifications
To be successful in this role, you will need:
- Passion for helping others and strong customer service orientation.
- Minimum 6 months of customer service experience.
- Verifiable High School diploma or GED.
- Basic computer navigation skills and PC knowledge.
- Proficiency in fast-paced, multi-tasking environments.
- Eagerness to learn new technologies.
What's in it for You?
At Concentrix, we invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Customer Service Representative (Healthcare) Remote, you will enjoy:
- Paid training and performance-based incentives.
- Lucrative employee referral bonus opportunities.
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness.
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
- Health and wellness programs with trained partners to help promote a healthy you.
- Mentorship programs that support your rewarding career journey.
- Work-from-home convenience with company-supplied technologies.
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Career Growth and Personal Development
We are committed to helping you grow and develop in your career. With over 80% of our managers and leaders promoted from within, we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from home while being part of a global team that values diversity, inclusivity, and collaboration. Our company culture is built on the principles of people-first, inclusivity, and diversity, and we strive to create a work environment that is welcoming, supportive, and empowering.