**Experienced Customer Service Representative – Healthcare Service Specialist**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our patients' expectations. As a leading software company in the healthcare field, we're seeking a highly skilled and compassionate Customer Service Representative to join our Healthcare Service Specialist team. If you're passionate about providing top-notch service in a fast-paced environment, we want to hear from you.

**About arenaflex**

arenaflex is a dynamic and innovative company that's revolutionizing the healthcare industry with cutting-edge technology and a commitment to excellence. Our team is comprised of talented professionals who share a common goal: to provide the best possible care to our patients. We're proud to be a part of the healthcare community and are dedicated to making a positive impact on people's lives.

**Job Summary**

As a Customer Service Representative on our Healthcare Service Specialist team, you'll play a critical role in ensuring that our patients receive exceptional service and support. You'll be responsible for handling incoming and outgoing calls, processing payments, and resolving customer inquiries in a professional and timely manner. If you're a people person with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply.

**Key Responsibilities**

* Make outbound courtesy calls to patients to ensure they're receiving their statements, answer any questions about their account(s), and reach a payment resolution against their account(s)
* Receive incoming calls from patients to answer their questions and reach payment resolution against their account(s)
* Consistently meet production and quality assurance standards
* Process credit card payments accurately against the patient's account(s)
* Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
* Protect customer information by keeping all information confidential
* Update job knowledge by participating in educational opportunities
* Document and update patient accounts with accurate and timely information
* Work effectively in a fast-paced environment and communicate effectively and consistently within the team

**Minimum Requirements**

* High School Diploma or equivalent combination of education and relevant experience
* Excellent communication (written and oral) and interpersonal skills
* Strong organizational, multi-tasking, and time-management skills
* Must be detail-oriented and able to follow through on issues to resolution
* Must be able to act both independently and as a team member
* One year or more providing customer service support over the phone in a remote setting
* Experience working in a high-volume call center setting (x calls per hour)
* Experience with healthcare terminology

**Preferred Qualifications**

* Experience working in a chat queue
* Bilingual Spanish speaking agents are encouraged to apply

**Education**

* High school or equivalent (Preferred)
* Paid Differential for Spanish Speaking Bilingual Agents

**Why Should You Join Our Team?**

* 3 weeks paid training to ensure your success
* Earn time off starting on Day 1
* 10 company-paid holidays
* Medical, dental, and vision insurance
* Company-paid life and AD&D insurance
* Company-paid short-term disability insurance
* Voluntary long-term disability, accident insurance, ID theft insurance
* Paid parental leave
* Flexible spending or healthcare savings accounts
* 401K retirement plan with competitive employer match
* Casual dress code
* Advancement opportunities to grow within the company

**Work Environment and Company Culture**

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our office is designed to foster collaboration, creativity, and innovation, with amenities such as a fully stocked break room, on-site fitness center, and flexible work arrangements. We're proud to be an equal opportunity employer and welcome applicants from diverse backgrounds.

**Compensation and Benefits**

We offer a competitive salary and benefits package, including a comprehensive health insurance plan, 401K retirement plan, and paid time off. Our compensation package is designed to recognize and reward your hard work and dedication to delivering exceptional customer service.

**How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

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