**Experienced Customer Service Representative I - 1st Shift (Remote) at arenaflex**
Are you a customer-centric professional looking for a challenging and rewarding role in a dynamic environment? Do you have a passion for delivering exceptional service and building strong relationships with customers? If so, we invite you to join arenaflex as a Customer Service Representative I - 1st Shift (Remote). This exciting opportunity offers a competitive compensation package, a collaborative work environment, and the chance to grow your career in a rapidly evolving industry.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. With a strong commitment to excellence, customer satisfaction, and employee development, we strive to create a positive impact on our customers, communities, and the world at large. Our team is comprised of talented professionals who share a passion for delivering exceptional service, driving innovation, and making a difference.
**Work Flexibility and Schedule**
As a Customer Service Representative I - 1st Shift (Remote), you will have the flexibility to work from the comfort of your own home, with a schedule that aligns with our 1st shift hours. This role requires a strong work ethic, excellent communication skills, and the ability to work independently with minimal supervision.
**Key Responsibilities**
As a Customer Service Representative I, you will be responsible for providing exceptional customer service, resolving customer complaints, and building strong relationships with customers. Your key responsibilities will include:
* Validating ship-to and replenishment locations of orders with sales and operations partners
* Ensuring accuracy of PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry as the front line for data entry
* Checking and validating accuracy of incoming surgery product usage cases
* Providing phone support for inquiries from sales and healthcare professionals
* Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Providing proactive updates on order status to accelerate billing process
* Supporting Sales Department by providing answers to questions generated by telephone, e-mails, and fax
* Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process
* Supporting Sales Reps in case of product usage pricing or discrepancies
**What You Need**
To succeed in this role, you will need:
* High School Diploma or GED
* Two (2) years' relevant work experience
* Experience as an account representative (desired)
* Proficiency in Oracle (desired)
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $19.58 - $32.04 (plus bonus eligible)
* Benefits package (details to be discussed during the hiring process)
* Opportunities for career growth and professional development
**Travel Percentage**
As a Customer Service Representative I - 1st Shift (Remote), you can expect to travel occasionally (less than 10% of the time).
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**How to Apply**
If you are a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!
**We Want to Hear From You!**
At arenaflex, we believe that our employees are our greatest asset. We are committed to creating a positive and supportive work environment that fosters growth, development, and success. If this role sounds like a perfect fit, don't hesitate to apply today. Let's build the future together!
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