Experienced Customer Service Representative - Inbound Call Center Operations at Blithequark in San Antonio, TX

Join the Team at Blithequark: Where Creating a Better Way to Live Drives Our Success

Blithequark is a leading equity REIT with a long-term track record of developing, redeveloping, acquiring, and managing distinctive apartment homes in some of the best U.S. markets. Our purpose is to create a better way to live, and we're committed to building value for the long term. We're looking for customer-focused associates and future leaders to join our team, and we believe that our Customer Service Representatives play a vital role in delivering exceptional experiences for our residents.

The Role: Customer Service Representative - Inbound Call Center

As a Customer Service Representative at Blithequark, you will be responsible for handling day-to-day tasks related to customer account administration within our inbound call center. This is an exciting opportunity to join a dynamic team and contribute to our growth and expansion efforts. Your primary focus will be on providing stellar customer service, resolving customer inquiries and issues, and ensuring a positive experience for our residents.

Key Responsibilities:

• Professionally service Frontline and Payment calls while providing exceptional customer service and a positive experience for the resident.
• Actively participate in coaching, training, and personal development while visible on camera while working from home.
• Maintain shift schedule requirements to ensure phone queue is supported per the associate's schedule. Attendance and punctuality to the shift schedule is critical.
• Conduct detailed account research, process payments, request charge credits and debits, and provide basic assistance with company websites.
• Resolve customer inquiries and issues in a timely and professional manner.

Requirements and Qualifications:

Minimum Qualifications:

• 1-3 years of customer service experience providing above-average service.
• Strong English verbal and written communication skills.
• Math skills required. Must be able to add, subtract, multiply, and divide.
• Strong organizational skills required. Ability to multitask.
• Experience with data entry and Excel required. Must be able to navigate between several systems simultaneously.
• Previous remote work experience preferred.
• Call center experience preferred.
• A high school diploma or equivalency (GED).

Technical Requirements:

• Must meet minimum Internet speed requirements of 25mbps upload and download hardwired. Wifi is not allowed.

What We Offer at Blithequark:

At Blithequark, we're committed to showing our appreciation for our teams, who are the beating heart of our success. We offer a comprehensive benefits package, growth opportunities, and a culture built on purpose and our core values.

Benefits and Perks:

• Comprehensive benefits — health, dental, and vision.
• 401(k) with company match.
• Paid vacation and holidays.