**Experienced Customer Service Representative – Laboratory Support and Sample Coordination (Part-time)**

At arenaflex, we are dedicated to delivering exceptional customer service and laboratory support to our clients. As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our laboratory by providing top-notch customer service, receiving and processing laboratory samples, and coordinating customer pickups. If you are a people person with excellent organizational and time management skills, we encourage you to apply for this exciting part-time opportunity.

**About arenaflex**

arenaflex is a leading provider of laboratory services, committed to delivering high-quality results and exceptional customer service. Our team of dedicated professionals is passionate about what we do, and we are always looking for talented individuals to join our team. As a part-time Customer Service Representative, you will be an integral part of our laboratory operations, working closely with our team to ensure that our clients receive the best possible service.

**Key Responsibilities**

As a Customer Service Representative, you will be responsible for:

* Greeting visitors, ascertaining the nature of their business, and escorting them to the appropriate personnel
* Answering telephone calls, providing information to callers, and/or routing calls to the appropriate personnel
* Receiving and securing all incoming laboratory samples mailed or collected through courier services or customer drop-off
* Entering laboratory worksheet/sample submission form information into our Laboratory Information Management System (LIMS)
* Maintaining contact with customers and working with the laboratory team for any customer communication
* Receiving and disseminating all inbound laboratory supplies to applicable laboratory departments
* Performing 100% proof checks on daily paperwork for ISO compliance
* Supporting the laboratory by creating purchase orders and placing orders for the laboratory
* Coordinating and communicating all customer courier stops and pick-ups
* Supporting the laboratory operations and customers by picking up and dropping off samples and supplies, when needed
* Responsible for filing and keeping documents organized
* Extensive database entry and supporting the laboratory operations by performing any administrative and clerical duties, including customer certificates
* Assisting in other assigned duties as needed

**Schedule**

As a part-time Customer Service Representative, you will typically be required to work afternoons from 1pm-7pm, with flexibility to accommodate the department's needs. Availability to work weekends will be necessary.

**Requirements**

To be successful in this role, you will need:

* A high school diploma or GED; an AA degree in Business Administration, Marketing, Biology, or Chemistry is preferred
* Excellent customer service skills and a people-oriented approach
* Strong organizational and time management skills
* Proficiency in MS Office (Word, Excel, and Outlook)

**Essential Qualifications**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and ability to maintain accuracy
* Ability to work independently and as part of a team
* Proficiency in database management and data entry
* Ability to learn and adapt to new systems and processes

**Preferred Qualifications**

* Experience in a laboratory or customer service environment
* Knowledge of laboratory procedures and protocols
* Familiarity with LIMS systems
* Experience with purchase orders and inventory management

**Skills and Competencies**

To succeed in this role, you will need to possess the following skills and competencies:

* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and ability to maintain accuracy
* Ability to work independently and as part of a team
* Proficiency in database management and data entry
* Ability to learn and adapt to new systems and processes

**Career Growth Opportunities and Learning Benefits**

As a part-time Customer Service Representative at arenaflex, you will have the opportunity to:

* Develop your customer service and laboratory support skills
* Work in a dynamic and fast-paced environment
* Collaborate with a team of dedicated professionals
* Participate in ongoing training and professional development opportunities
* Pursue career advancement opportunities within the company

**Work Environment and Company Culture**

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a part-time Customer Service Representative, you will work in a modern and well-equipped laboratory, with access to the latest technology and equipment. Our company culture values:

* Collaboration and teamwork
* Innovation and creativity
* Continuous learning and professional development
* Diversity and inclusion
* Work-life balance

**Compensation, Perks, and Benefits**

As a part-time Customer Service Representative at arenaflex, you will receive:

* Competitive hourly rate of $18.50
* Opportunities for career advancement and professional development
* Comprehensive training and onboarding program
* Access to ongoing training and professional development opportunities
* Collaborative and dynamic work environment
* Flexible scheduling to accommodate your needs

**How to Apply**

If you are a motivated and customer-focused individual with excellent organizational and time management skills, we encourage you to apply for this exciting part-time opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

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