**Experienced Customer Service Representative – Logistics and Supply Chain Operations**
At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business growth through our innovative logistics and supply chain solutions. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive top-notch support and service. If you're passionate about building strong relationships, resolving complex issues, and driving results, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of logistics and supply chain solutions, serving a diverse range of industries and customers across the globe. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a strong focus on employee development and growth, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and success.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Joliet, IL. As a key point of contact for our customers, you'll be responsible for providing exceptional service, resolving issues, and driving results through effective communication, problem-solving, and collaboration. If you're a customer-focused professional with a passion for logistics and supply chain operations, we encourage you to apply!
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Managing shipping and receiving within our system in partnership with General Manager and Supervisors
* Processing billing and invoicing with tight turnaround times and attention to detail
* Resolving any issues with billing, invoicing, shipping, and/or receiving with customers and internal management
* Daily effective communication (email, phone, or in-person) with customers and internal team members and management
* Acting as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
* Following arenaflex corporate and site-specific Good Manufacturing Practices and assisting in enforcing them when necessary
* Observing all company safety rules and assisting in enforcement as appropriate
* Performing other duties as assigned
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred
* 3 years verifiable customer service experience
* Strong written and verbal communication skills
* Outstanding computer and data entry skills
* Proficient in Microsoft Office suite
**Preferred Qualifications**
* Experience in logistics and supply chain operations
* Knowledge of Good Manufacturing Practices (GMPs)
* Familiarity with warehouse management systems and logistics software
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities
**Skills and Competencies**
To excel in this role, you'll need to possess:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work effectively in a team environment
* Strong attention to detail and organizational skills
* Proficiency in Microsoft Office suite and logistics software
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge in logistics and supply chain operations
* Take on additional responsibilities and leadership roles
* Participate in training and development programs
* Collaborate with cross-functional teams to drive business growth and innovation
**Work Environment and Company Culture**
Our Joliet, IL location offers a dynamic and supportive work environment that fosters collaboration, creativity, and success. As a member of our team, you'll enjoy:
* A competitive salary and benefits package
* Opportunities for career growth and development
* A collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* A commitment to work-life balance and employee well-being
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* $20.50 per hour
* Comprehensive health insurance
* 401(k) retirement plan
* Paid time off and holidays
* Opportunities for professional development and growth
**How to Apply**
If you're a customer-focused professional with a passion for logistics and supply chain operations, we encourage you to apply! Please submit your resume and cover letter to . We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
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