**Experienced Customer Service Representative – Luxury Fashion E-commerce**
At arenaflex, we're on a mission to revolutionize the way people shop for fashion and style. As a leading online shopping destination, we're committed to providing our customers with an unparalleled shopping experience. We're now seeking a driven, action-oriented customer service representative to join our team and help us achieve our goals.
**About arenaflex**
arenaflex is a Madison, Wisconsin-based company that's part of the Amazon family. We're a fully integrated subsidiary that's dedicated to providing women around the world with the best collection of clothing from well-known and up-and-coming designers. Our curated selection of ready-to-wear and accessories is fashion-forward, and we offer quick and free international shipping to over 165 countries.
**The Role**
As a customer service representative at arenaflex, you'll be responsible for responding to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials. You'll guide customers through the ordering procedure online and address post-order inquiries regarding delivery, billing, and shipping. You'll also have the opportunity to work with a range of software tools to address client inquiries and help consumers with both domestic and international concerns by working with outside shipping contractors.
**Responsibilities**
* Respond to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials
* Guide customers through the ordering procedure online
* Address post-order inquiries regarding delivery, billing, and shipping
* Utilize a range of software tools to address client inquiries
* Assist consumers with both domestic and international concerns by working with outside shipping contractors
* Collaborate with colleagues to achieve department goals and objectives
* Participate in ongoing training and development to improve customer service skills and knowledge
**Requirements**
* **Basic Requirements**
+ High school graduation or its equivalent
+ Two or more years of experience in the retail, service, or customer service industries
+ Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
+ Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs
+ Excellent organizational, time-management, and prioritization abilities
+ Flexibility with a full-time schedule, including shift assignments on weekends and evenings
+ A keen eye for detail and a high level of accuracy
+ Experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service
+ A working knowledge of MS Office Suite and Internet Explorer
* **Preferred Qualifications**
+ Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian
+ Experience working in a call center or customer service environment
+ Knowledge of luxury fashion and e-commerce industry trends
**What We Offer**
* **Competitive Compensation**: $19.00 per hour, with a base pay range of $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market
* **Total Compensation Package**: Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
* **Benefits**: A full range of medical, financial, and/or other benefits
* **Career Growth Opportunities**: Ongoing training and development to improve customer service skills and knowledge
* **Work-Life Balance**: Flexible scheduling, including shift assignments on weekends and evenings
* **Dynamic Work Environment**: Collaborative and fast-paced work environment with opportunities for growth and development
**How to Apply**
If you're a motivated and customer-focused individual with a passion for luxury fashion and e-commerce, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**About arenaflex's Remote Jobs**
arenaflex offers a range of remote job opportunities that allow you to work from the comfort of your own home. Our remote jobs offer the flexibility and autonomy to work in a setting that suits your needs, while still being part of a dynamic and collaborative team.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment.
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