**Experienced Customer Service Representative (Night Shift) – Delivering Exceptional Experiences in a Dynamic Casino-Entertainment Environment**
At arenaflex, we're on a mission to revolutionize the world of casino-entertainment, and we're looking for talented individuals to join our team. As a Customer Service Representative on our night shift, you'll play a vital role in providing exceptional experiences for our customers, ensuring their needs are met, and exceeding their expectations. If you're passionate about delivering outstanding customer service, thrive in a fast-paced environment, and are eager to grow with a dynamic company, we want to hear from you!
**About arenaflex**
arenaflex is a global casino-entertainment company with a growing omni-channel presence. We own and manage 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and have access to OSB licenses in 18 states. Our company is committed to innovation, customer satisfaction, and employee growth. We're proud to offer a dynamic work environment, competitive benefits, and opportunities for advancement.
**The Team**
Our Customer Service team is the heartbeat of arenaflex, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Service Representative, you'll be part of a collaborative team that's dedicated to providing world-class service to our customers. You'll work closely with our customers, understanding their needs, and resolving issues in a timely and professional manner.
**Key Responsibilities**
As a Customer Service Representative on our night shift, you'll be responsible for:
* Understanding and addressing customer needs, complaints, or other issues with products or services
* Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
* Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
* Utilizing software, databases, scripts, and tools appropriately
* Understanding and striving to comply or exceed call center metrics while providing excellent customer service
* Being part of and actively participating in all training, coaching, and any other learning opportunities to expand knowledge of the company, products, and position
* Adhering to all company policies and procedures
**What We're Looking For**
We're seeking individuals who possess:
* A passion for creating amazing customer experiences
* The ability to balance quality vs. quantity
* A growth/learning mindset to help manage change
* Excellent thinking and problem-solving skills
* The ability to sit for extended periods
* The ability to work on a computer with repetitive hand and wrist movement
* Exceptional attention to details
* Fluency in both English and Spanish (preferred)
* High School Diploma or equivalent
* Exceptional Customer Service Skills
* 1+ Years of Customer Service Experience (Contact Center or Retail)
* Troubleshooting technical skills a plus
* Great communication skills, both verbal and written
* Proficiency with computers, especially our CRM and tools
* Proficiency with computer systems, including basic troubleshooting, multiple platforms/operating systems, and knowledge of any of the following: iCasino and Online Sports Betting
**What You'll Get**
As a valued member of our team, you'll enjoy:
* A competitive salary of $42,000 USD
* Annual vacation
* Annual bonus
* 401(k) program
* Health insurance
* Home office allowance
* Opportunities for career growth and advancement
* A dynamic work environment with a collaborative team
* Access to training, coaching, and learning opportunities to expand your knowledge and skills
**Our DNA/Values**
At arenaflex, we're driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
* We're Always Ready to embrace change, adapt, and do what it takes to delight our customers.
* We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back.
* We're All One Team, looking out for each other, respecting diversity while connecting through a common purpose.
* Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us.
* At arenaflex, we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.
**Equal Opportunities**
At arenaflex, we're committed to promoting equal opportunities in employment and working conditions. We believe passionately that employing a diverse workforce is central to our success, and we encourage a culture where everyone can be themselves at work.
**Flexible Working**
At arenaflex, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.
If you're passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and are eager to grow with a dynamic company, we want to hear from you! Apply now to join our team and be part of a company that's revolutionizing the world of casino-entertainment.
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