**Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative – Nights and Weekends, where you'll play a vital role in shaping the customer journey for our valued sellers and customers.

**About arenaflex**

arenaflex is a leading innovator in the live event industry, dedicated to providing a seamless and enjoyable experience for our customers and partners. With a strong commitment to customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional service. As a Contact Center Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.

**Your Role as a Contact Center Representative**

As a Contact Center Representative at arenaflex, you'll be responsible for managing transactions and relationships with our valued sellers and customers. You'll take calls and respond to emails on a broad range of event and order-related questions, working to ensure we're providing elite service to both our sellers and our customers. Your role will progress through three key stages:

**30 Days in: Setting the Foundation**

* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

**60 Days in: Building Relationships and Resolving Issues**

* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.

**90 Days in: Advancing Your Skills and Expertise**

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

**What You'll Bring to the Table**

* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in the live event space and an eager-to-learn attitude.

**Work Environment and Schedule**

* Office Location: Coppell, TX
* Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
+ Hybrid model, not fully remote. 3 days in-office and 2 days at home.
+ Hours:
- 2:30pm-11:00pm, with Monday and Tuesday off.
- 3:30pm-12:00am, with Wednesday and Thursday off.
- 1:30pm-10:00pm, with Monday and Tuesday off.

**Compensation and Benefits**

* $40,000 base salary with overtime eligibility
* Bi-Annual bonuses
* Annual equity grant
* Any hours worked over 40/week are overtime eligible

**Why Join arenaflex?**

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in investing in our employees' growth and development, providing opportunities for career advancement, and recognizing outstanding performance. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the live event industry, we invite you to join us.

**Ready to Take the Next Step?**

Apply now to become an Experienced Customer Service Representative – Nights and Weekends at arenaflex. We can't wait to welcome you to our team!

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