**Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex**
Join arenaflex, a dynamic and innovative company, as we seek an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers and sellers, ensuring their experience is nothing short of elite. If you possess a strong customer service mindset, excellent communication skills, and a passion for the live event space, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading company in the live event industry, providing a platform for customers to purchase and sellers to list event tickets. Our mission is to deliver exceptional customer experiences, and we're committed to building a team that shares our passion for innovation and customer satisfaction. As a Customer Service Representative at arenaflex, you will play a vital role in ensuring our customers receive the best possible service, from initial contact to resolution.
**Key Responsibilities**
As a Customer Service Representative at arenaflex, your primary responsibilities will include:
* Managing transactions and relationships with valued customers and sellers
* Responding to customer inquiries via phone, email, and chat
* Resolving customer complaints and issues in a timely and professional manner
* Collaborating with internal teams to ensure seamless customer experiences
* Providing accurate and timely information to customers regarding their orders and account status
* Maintaining a high level of product knowledge and staying up-to-date on industry trends
* Participating in ongoing training and development to enhance skills and knowledge
**How Your Role Expectations Will Progress**
As a Contact Center Representative at arenaflex, your role expectations will progress as follows:
### 30 Days In
* Complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems
### 60 Days In
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
* Navigate order queue and determine what requires attention to provide real-time assistance
### 90 Days In
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers
**What You'll Bring**
As a Contact Center Representative at arenaflex, you will bring:
* Outstanding communication, attention to detail, and organizational skills
* A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
* Interest in the live event space and an eager to learn attitude
**Office Location and Work Schedule**
Our office is located in Coppell, TX. The work schedule is as follows:
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
* Hybrid model, not fully remote. 3 days in-office and 2 days at home.
* Hours:
+ 2:30pm-11:00pm, with Monday and Tuesday off.
+ 3:30pm-12:00am, with Wednesday and Thursday off.
+ 1:30pm-10:00pm, with Monday and Tuesday off.
* $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant.
* Any hours worked over 40/week are overtime eligible.
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment, with opportunities for growth and development. As a Customer Service Representative, you will be part of a team that is passionate about delivering exceptional customer experiences. If you're looking for a challenging and rewarding role, apply now to join our team.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for the live event space, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!
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