**Experienced Customer Service Representative – Nights and Weekends (Full Time) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark as a Customer Service Representative – Nights and Weekends, where you'll play a vital role in shaping the customer journey for our valued sellers and customers.

**The Opportunity:**

As a Customer Service Representative at blithequark, you'll be part of a dynamic team that's dedicated to providing elite service to our sellers and customers. You'll be responsible for managing transactions and relationships, responding to a wide range of event and order-related questions, and working to resolve issues in a fair and constructive manner. Your expertise will be essential in ensuring that our customers receive the best possible experience, and that our sellers are supported throughout the process.

**How Your Role Expectations Will Progress:**

As a Customer Service Representative at blithequark, your role expectations will progress significantly over the first 30, 90, and 180 days. Here's a breakdown of what you can expect:

### Contact Center Representative (30 days in)

* Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

### Contact Center Representative (60 days in)

* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.

### Contact Center Representative (90 days in)

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

**What You'll Bring:**

To succeed as a Customer Service Representative at blithequark, you'll need to bring the following skills and qualities:

* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in the live event space and an eager-to-learn attitude.

**Work Environment and Schedule:**

Our Coppell, TX office is a dynamic and collaborative environment where you'll have the opportunity to work with a talented team of professionals. As a Customer Service Representative, you'll be part of a hybrid model, working 3 days in office and 2 days from home. Your schedule will be:

* 2:30pm-11:00pm, with Monday and Tuesday off.
* 3:30pm-12:00am, with Wednesday and Thursday off.
* 1:30pm-10:00pm, with Monday and Tuesday off.

**Compensation and Benefits:**

As a valued member of our team, you'll receive a competitive salary of $40,000, with eligibility for overtime pay. You'll also be entitled to bi-annual bonuses and an annual equity grant. Additionally, you'll have access to a range of benefits, including:

* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities

**Why Join blithequark?**

At blithequark, we're passionate about delivering exceptional customer experiences and creating a positive impact on our community. As a Customer Service Representative, you'll have the opportunity to:

* Work with a talented team of professionals who are dedicated to excellence.
* Develop your skills and expertise in a fast-paced and dynamic environment.
* Make a real difference in the lives of our customers and sellers.
* Enjoy a comprehensive benefits package and competitive compensation.

**How to Apply:**

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Equal Employment Opportunity:**

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.

Apply for this job