**Experienced Customer Service Representative Overnight (Remote in Hollywood, FL) – Pet Industry E-commerce**
At arenaflex, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. If you have an infectious personality, a desire to engage in meaningful conversations, and a passion for genuinely helping others, this might be the purr-fect role for you!
**About arenaflex**
arenaflex is a leading e-commerce retailer that's changing the way people shop for their pets. We're a company that's passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. Our customer service organization is at the heart of everything we do, and we're committed to providing our customers with the best possible experience.
**What You'll Do**
As a Customer Service Representative, you'll be the face of arenaflex, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. You'll research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
**Key Responsibilities:**
* Engage directly with customers via phone, email, or chat to resolve their queries and concerns
* Research and problem-solve to determine appropriate solutions for customers
* Think proactively and set follow-ups as needed to ensure contact resolution
* Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike
* Engage with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams
* Participate in ongoing training and development to improve your skills and knowledge
**What You'll Need**
* 2 years of customer service experience
* Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
* Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
* Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Must bring proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Must be able to pass a background check
**Technical Requirements:**
* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
* Work area acceptable for webcam use
* Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
* You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
* Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify
**Why arenaflex Customer Service?**
At arenaflex, we're committed to providing our customers with the best possible experience. We're a company that's passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. Our customer service organization is at the heart of everything we do, and we're committed to providing our customers with the best possible experience.
**YOU BELONG:**
* arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere-different places and different walks of life. It is what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission!
* Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
**YOU CAN GROW:**
* Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
* We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
**YOU CAN MAKE A DIFFERENCE:**
* You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* Our customer service organization is at the heart of everything we do, and we're committed to providing our customers with the best possible experience.
**YOU WILL GET SUPPORT:**
* When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
* We're committed to providing our customers with the best possible experience, and we're looking for like-minded individuals to join our team.
**YOU WILL GET REWARDED:**
* arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.
**Equal Opportunity Employer:**
arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@arenaflex.com.
**Apply Now:**
If you're passionate about delivering exceptional customer experiences and have a desire to join a company that's changing the way people shop for their pets, apply now!
Apply for this job