**Experienced Customer Service Representative – Overnight Shift in Rochester, NY at arenaflex**
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative in our Rochester, NY location. As a key member of our customer-facing team, you will play a vital role in delivering exceptional experiences to our customers, driving growth, and contributing to the success of our company.
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we pride ourselves on providing top-notch products and services to our customers. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
**Job Summary**
As an Overnight Customer Service Representative, you will be responsible for processing customer orders and inquiries in a collaborative call center environment. You will communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You will also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
* Communicate with customers over phone, email, and chat to resolve their queries and concerns
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and familiarity with customer relationship management (CRM) software
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Café featuring affordable daily meal options from local restaurants
+ On-site fitness center and beautifully maintained walking paths
+ Best-in-class, clean, modern facilities
**Work Environment and Company Culture**
* arenaflex is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* Our company culture values teamwork, innovation, and customer satisfaction
* We offer a dynamic and supportive work environment that encourages growth and development
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Access to industry-leading training and development programs
* Collaborative and supportive work environment that encourages learning and growth
**Compensation and Perks**
* Pay from $26 to $33 per hour with significant growth and earning potential
* Includes $4 Shift Differential
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
* Employee Perks, including café, fitness center, and modern facilities
**How to Apply**
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join arenaflex as a Customer Service Representative in our Rochester, NY location.
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