**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**
Join arenaflex, a leading healthcare company, in its mission to revolutionize the way people experience healthcare. As an Experienced Customer Service Representative, you will play a vital role in delivering exceptional customer service to patients and families, ensuring timely delivery of life-sustaining medications, and making a meaningful impact on people's lives.
**About arenaflex**
arenaflex is a dynamic and innovative healthcare company that is passionate about delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a commitment to excellence, we are dedicated to making healthcare more personal, convenient, and affordable.
**Job Summary**
We are seeking an Experienced Customer Service Representative to join our Inbound Pharmacy Service team in Mount Prospect, IL. As a key member of our team, you will work in an overnight shift, providing exceptional customer service to patients and families, and ensuring timely delivery of life-sustaining medications. If you have a passion for helping others, strong computer skills, and a commitment to excellence, we encourage you to apply.
**Key Responsibilities**
* Provide exceptional customer service to patients and families, responding to their inquiries and resolving their issues in a timely and professional manner
* Handle high-volume calls, including prescription refills, order status, and insurance coverage
* Utilize strong communication and problem-solving skills to resolve complex customer needs over the phone
* Collaborate with internal teams to ensure timely delivery of medications and resolve any issues that may arise
* Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction
* Participate in ongoing training and development to enhance skills and knowledge
**Essential Qualifications**
* 1+ year of customer service experience in a fast-paced, metric environment
* 6+ months of high call center experience working in Windows, Microsoft, or another application
* Strong computer skills, including proficiency in Microsoft Office and other software applications
* Excellent communication and problem-solving skills, with the ability to work effectively in a team environment
* Ability to work in an overnight shift, Monday through Sunday, 9:00pm EST to 9:00am EST
* Must live within 75 miles of Mount Prospect, IL
**Preferred Qualifications**
* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
* Healthcare work experience and familiarity with benefits, insurance, and prescriptions
* Experience working in a pharmacy or healthcare setting
**Education**
* Verifiable High School Diploma, GED, or equivalent experience
**COVID-19 Vaccination Requirement**
arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
**Compensation and Benefits**
* Competitive pay range: $17.02 - $27.16 per hour
* Opportunities for advancement and career growth within arenaflex
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Ongoing training and development opportunities
**Work Environment and Culture**
* arenaflex is an equal opportunity employer, committed to promoting and sustaining a culture of diversity, inclusion, and belonging
* Our high-energy culture is passionate about delivering exceptional customer service and making a meaningful impact on people's lives
* We strive to create a work environment that is collaborative, supportive, and inclusive, where everyone feels empowered to contribute and grow
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Apply Now!
**Note:** arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Apply for this job