**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients, making a significant impact on their health journey.

**About arenaflex**

arenaflex is a pioneering healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we are committed to making healthcare more personal, convenient, and affordable.

**Job Summary**

We are seeking experienced Customer Service Representatives to work in our inbound call center in overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST. As a Customer Service Representative, you will be responsible for handling a high volume of customer calls, resolving issues, and providing exceptional service to patients. If you have a passion for helping others, strong computer skills, and a minimum of 12 months of customer service experience, we encourage you to apply.

**Key Responsibilities**

* Handle a high volume of customer calls, resolving issues and providing exceptional service to patients
* Assist patients with prescription refills, order status, and insurance coverage
* Utilize strong communication and problem-solving skills to resolve complex customer needs
* Work collaboratively with the team to achieve customer satisfaction and quality metrics
* Participate in ongoing training and development to enhance skills and knowledge

**Training Schedule**

* Monday through Friday, 9:00am EST to 5:00pm EST
* Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am EST (an 8-hour shift will be assigned to you 5 days a week within this time frame)

**Pay Range**

* The typical pay range for this role is $17.02 to $27.16 per hour
* Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

**Required Qualifications**

* 1+ year of customer service experience
* 6+ months of high call center experience working in Windows, Microsoft, or another application
* Must live within 75 miles of Mount Prospect, IL
* Verifiable High School Diploma, GED, or equivalent experience

**COVID-19 Vaccination Requirement**

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
* You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

**Preferred Qualifications**

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
* Healthcare work experience and familiarity with benefits, insurance, prescriptions

**Career Growth Opportunities**

* arenaflex offers incredible advancement opportunities, allowing you to grow within the pharmacy or move to another role within the company.
* Our training and development programs are designed to help you succeed and advance in your career.

**Work Environment and Company Culture**

* arenaflex is committed to creating a culture of diversity, inclusion, and belonging.
* Our high-energy culture is passionate about providing excellent customer service with empathy while resolving patients' questions on the first call.
* We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.

**Compensation, Perks, and Benefits**

* Competitive pay range of $17.02 to $27.16 per hour
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* A culture of diversity, inclusion, and belonging
* A commitment to making healthcare more personal, convenient, and affordable

**How to Apply**

If you are passionate about helping others, have strong computer skills, and a minimum of 12 months of customer service experience, we encourage you to apply. Please submit your application through our website.

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