**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will work in our inbound call center in overnight shifts, making a meaningful connection with patients and ensuring timely delivery of their medications.

**About arenaflex**

arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and our Heart At Work Behaviors™ support this purpose. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.

**Job Description**

We are seeking experienced Customer Service Representatives to join our team in Mount Prospect, IL. As a Customer Service Representative, you will be responsible for:

* Handling inbound calls from patients and resolving their questions and concerns in a timely and empathetic manner
* Providing excellent customer service while resolving patient issues on the first call
* Working in a fast-paced, metric-driven environment to meet and exceed performance goals
* Collaborating with our team to ensure timely delivery of medications to patients
* Providing training and support to new team members to ensure a smooth onboarding process

**Key Responsibilities**

* Handle inbound calls from patients and resolve their questions and concerns in a timely and empathetic manner
* Provide excellent customer service while resolving patient issues on the first call
* Work in a fast-paced, metric-driven environment to meet and exceed performance goals
* Collaborate with our team to ensure timely delivery of medications to patients
* Provide training and support to new team members to ensure a smooth onboarding process
* Meet and exceed performance goals, including first call resolution, customer satisfaction, and productivity

**Essential Qualifications**

* 1+ year of customer service experience
* 6+ months of high call center experience working in Windows, Microsoft, or another application
* Must live within 75 miles of Mount Prospect, IL
* Verifiable High School Diploma, GED, or equivalent experience
* Ability to work in a fast-paced, metric-driven environment
* Strong communication and problem-solving skills
* Ability to work in a team environment and provide support to colleagues

**Preferred Qualifications**

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
* Healthcare work experience and familiarity with benefits, insurance, and prescriptions
* Experience working in a call center environment with a high volume of calls
* Strong knowledge of Windows, Microsoft, or another application
* Ability to work in a dynamic environment with changing priorities and deadlines

**Skills and Competencies**

* Strong communication and problem-solving skills
* Ability to work in a fast-paced, metric-driven environment
* Strong knowledge of Windows, Microsoft, or another application
* Ability to work in a team environment and provide support to colleagues
* Strong customer service skills, with a focus on empathy and resolution
* Ability to meet and exceed performance goals, including first call resolution, customer satisfaction, and productivity

**Career Growth Opportunities and Learning Benefits**

* arenaflex provides training and knowledge to set you up for success
* Incredible advancement opportunities to grow within the pharmacy or move to another role within arenaflex
* Opportunities to develop new skills and knowledge in a dynamic and fast-paced environment
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance

**Work Environment and Company Culture**

* arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world
* Our purpose is to bring our heart to every moment of your health, and our Heart At Work Behaviors™ support this purpose
* We strive to promote and sustain a culture of diversity, inclusion, and belonging every day
* arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services
* We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law

**Compensation, Perks, and Benefits**

* The typical pay range for this role is:
+ Minimum: $17.02
+ Maximum: $27.16
* Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* arenaflex is committed to providing a safe and healthy work environment for all employees

**COVID-19 Vaccination Requirement**

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated
* You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment
* Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

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