**Experienced Customer Service Representative – Pest Control and Customer Support**

At arenaflex, we're not just a pest control company – we're a community-driven organization dedicated to keeping our customers safe from unwanted pests and weeds. With a rich history dating back to 1938, we've been serving the beautiful regions of Lake, Mendocino, Napa, and Sonoma counties for generations. Our commitment to exceptional customer service has earned us a reputation as a trusted and reliable partner in the community.

As a Customer Service Representative at arenaflex, you'll play a vital role in delivering outstanding support to our customers and ensuring their satisfaction with our services. If you're a people person with a passion for problem-solving, excellent communication skills, and a willingness to learn and grow with our team, we'd love to hear from you!

**Our Work Environment**

At arenaflex, we believe that a happy and healthy work environment is essential to our success. Our office is designed to promote productivity, comfort, and well-being. You'll enjoy:

* Sit-stand desks, ergonomic chairs, and headsets to keep you comfortable and focused
* A great location for walks during breaks and lunch, surrounded by beautiful views of birds, trees, and fields
* A casual work attire policy that encourages you to be yourself
* A supportive team environment that values collaboration and open communication

**Responsibilities**

As a Customer Service Representative at arenaflex, you'll be responsible for:

* Responding to customer inquiries in a timely and professional manner
* Providing sales, service, or technical assistance to customers over the phone, email, or chat
* Training other employees on proper customer service skills to ensure consistency and excellence
* Handling customer concerns by providing resolutions to problems and ensuring customer satisfaction
* Building sustainable relationships and trust with customers through good communication and follow-up
* Providing accurate, valid, and complete information using the right methods and tools
* Recording keeping and accurate documentation to ensure seamless operations
* Processing all incoming mail, including checks for service accounts
* Following communication procedures, guidelines, and policies to ensure consistency and compliance
* Assisting with other duties as assigned, as we're a small and mighty office

**Skills and Qualifications**

To succeed in this role, you'll need:

* Proven customer support experience in an office environment, with a strong track record of delivering excellent service
* Strong phone contact handling skills and active listening to ensure customer satisfaction
* Familiarity with CRM systems and practices to manage customer interactions and data
* Customer-forward ability to respond to different needs and communication styles, with a focus on building relationships and trust
* Excellent communication and problem-solving skills, with attention to detail and a willingness to learn and grow
* Ability to multi-task, prioritize, and manage time effectively to meet deadlines and deliver results
* Ability to take direct feedback and modify techniques to improve performance and customer satisfaction
* High School degree; College experience preferred
* Possess a valid CA driver's license with a clean driving record
* Familiarity with the pest control industry is a plus
* Ability to quickly learn existing processes and procedures
* Experience in Excel, Google-based applications, and customer relationship management software

**Physical Requirements**

This role requires:

* Climbing, stooping, crouching, reaching, sitting, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, feeling, talking, hearing, and repetitive motion
* Light work, exerting force up to 20 lbs. occasionally, 10 lbs. frequently, and/or a negligible amount constantly to move objects
* Close visual acuity for activities like visual inspection, reading, and measuring devices

**Company Benefits**

As a valued member of our team, you'll enjoy:

* 6 paid holidays
* Vacation time
* Vision care
* AirMed (life flight) program
* CA sick leave
* CalSavers retirement savings program
* Free pest control

**Next Steps**

If you're excited about this opportunity to join our team, please:

* Upload and submit your custom resume through Indeed
* Complete this assessment: https://forms.gle/PCm7xBgNyTPKnr2G7
* If you move forward in the selection process, we'll complete a phone or video screening with candidates prior to scheduling an in-person interview
* An in-person interview will include an official written application, an opportunity to demonstrate skills on our CRM, and a meeting with the interview team

**Job Type**

* Full-time

**Pay**

* $17.00 - $22.00 per hour

**Expected Hours**

* 40 per week

**Benefits**

* On-the-job training
* Paid time off
* Professional development assistance
* Vision insurance

**Shift**

* 8 hour shift
* Day shift
* No nights

**Experience**

* Office: 1 year (Required)

**License/Certification**

* Valid CA driver's license (Required)

**Shift Availability**

* Day Shift (Required)

**Ability to Commute**

* Kelseyville, CA 95451 (Required)

**Ability to Relocate**

* Kelseyville, CA 95451: Relocate before starting work (Preferred)

**Work Location**

* In person

We can't wait to hear from you! Apply now and join our team at arenaflex!

Apply for this job