**Experienced Customer Service Representative – Pet Care and Hospitality**
Are you passionate about delivering exceptional customer experiences and providing top-notch care to furry friends? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a forward-thinking organization revolutionizing the pet industry with innovative solutions and a commitment to excellence.
As a Customer Service Representative at blithequark, you'll be an integral part of our One Pack team, working collaboratively with pet-obsessed professionals to create a connected care network that brings joy and comfort to pet families. If you're a people person with a heart for animals, we want to hear from you!
**About blithequark**
At blithequark, we're on a mission to elevate the love and lives of pet families through creative innovation and a passion for pet care. Our team is united by a shared vision of providing exceptional experiences that exceed our customers' expectations. With a focus on diversity, inclusivity, and community, we're building a workplace that's bursting with energy, creativity, and compassion.
**Job Summary**
We're seeking experienced Customer Service Representatives to join our team at Pet Palace West Chester. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences, promoting our services and products, and ensuring the highest level of care for our furry friends. If you're a motivated, customer-focused individual with a passion for pet care, we encourage you to apply.
**Key Responsibilities**
* Supports the Mission, Vision, and Values of blithequark
* Sells the services and products of the facility to prospective customers
* Tours prospective clients and visitors through the facility
* Answers the telephone, receives, and provides appropriate information according to established procedures
* Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records
* Responsible for cash management, including accepting cash, check, and credit card payments for services and for end-of-day cash drawer balance
* Explains company and facility policies to customers in a positive manner
* Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed
* Escorts pet guests to/from their enclosure and provides water as needed
* Operates the Point-of-Sale system
* Responsible for maintaining the appearance and cleanliness of the lobby and other public areas
* Completes all required training and attends training sessions as needed/assigned
* Treats customers, guests, visitors, and co-workers in a professional, courteous manner
* Assists other associates as needed
**Requirements**
* Expertise & Experience:
+ High School Graduate or Equivalent
+ Minimum of 1-year experience in a customer service role or retail sales experience
+ Must have ability to resolve problems quickly and professionally
+ Must have strong communication and interpersonal skills
+ Customer Service experience a plus
+ Must have excellent telephone skills
+ Must be able to utilize a multi-line phone system and work on a computer system
+ Displays a professional manner at all times
* Physical:
+ Must be able to work evenings, weekends, and holidays
+ Must frequently lift 40 pounds
+ Must be able to stand, walk, and climb stairs frequently
+ Must be able to handle dogs on leashes
+ Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions
**What We Offer**
* Competitive hourly rate: $11.50 - $12.75/hour + tips
* Part-time health insurance
* Part-time mental health support
* Part-time telehealth services
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* A chance to make a difference in the lives of pets and their families
**Why Join Our Team?**
At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in celebrating and honoring individuality, and we're passionate about building a team that reflects the communities we serve. If you're a motivated, customer-focused individual with a passion for pet care, we encourage you to apply.
**Equal Employment Opportunity**
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's free from bias and discrimination, and we're dedicated to providing reasonable accommodations to applicants with disabilities. If you require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.
**How to Apply**
If you're ready to join our pack and make a difference in the lives of pets and their families, please submit your application through our website. We can't wait to hear from you!
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