**Experienced Customer Service Representative – Pet Industry Expert – Remote Opportunity in Maine**
Are you a people person with a passion for helping others? Do you have a knack for engaging in meaningful conversations and resolving complex issues with ease? If so, we may have the perfect opportunity for you to join our award-winning customer service team at arenaflex, a leading e-commerce retailer in the pet industry.
As a Customer Service Representative at arenaflex, you will be the face of our company, interacting with customers from all over the country to provide top-notch support and resolve any issues they may have. You will be working from the comfort of your own home in Maine, with a starting wage of $15.50 per hour and opportunities to learn and grow with our company.
**About arenaflex**
arenaflex is revolutionizing the pet industry with its fast-paced and innovative approach to e-commerce. As one of the fastest-growing retailers in the country, we are committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team.
**What You'll Do**
As a Customer Service Representative at arenaflex, your primary responsibilities will include:
* Engaging directly with customers via phone, email, or chat to resolve their queries and provide support
* Researching and problem-solving to determine the best solutions for customers, thinking proactively and setting follow-ups as needed
* Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
* Operating with a willingness to learn, sharing feedback, and being open-minded to growth and development
* Engaging with teammates, managers, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to a customer-centric culture of collaboration
**What You'll Need**
To be successful in this role, you will need:
* 2 years of customer service experience
* Excellent communication skills (written, verbal, and listening) in a written assessment
* Fluency in both Canadian French (Quebecois) and English
* Ability to multi-task and perform well in a fast-paced environment
* Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Must bring proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Must be able to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you will need to meet the following technical requirements:
* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
* Work area acceptable for webcam use
* Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
* You provide high-speed internet; we will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
* Phone line not required; you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify
**Why arenaflex Customer Service?**
At arenaflex, we're not just looking for customer service representatives – we're looking for passionate individuals who are committed to delivering exceptional customer experiences. Here are just a few reasons why you'll love working with us:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self, and we celebrate the diversity and individuality of our team members.
* **YOU CAN GROW**: Our culture is designed to support your growth and development, with ongoing training and development opportunities to help you become your best.
* **YOU CAN MAKE A DIFFERENCE**: You will have the opportunity to make a real impact on our customers' lives, and we encourage you to bring your ideas and perspectives to the table.
* **YOU WILL GET SUPPORT**: We provide comprehensive support and resources to help you succeed in your role, including ongoing training and development opportunities.
* **YOU WILL GET REWARDED**: arenaflex offers competitive wages, medical and dental insurance, 401k, and more – plus the opportunity to work with a talented and passionate team of individuals who are making a real difference in the pet industry.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity and values diversity and inclusion in all aspects of our business. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact CAAR@arenaflex.com.
If you have a question regarding your application, please contact HR@arenaflex.com.
To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here.
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