**Experienced Customer Service Representative – Plumbing and Rooter Services**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working collaboratively as part of a dynamic team? If so, we invite you to join blithequark, Southern California's trusted leader in plumbing and rooter services, as a Customer Service Representative (CSR).

**About blithequark**

At blithequark, we pride ourselves on our commitment to providing top-notch service to our valued customers. With years of experience and a strong team-oriented culture, we're growing rapidly and seeking motivated individuals to join our family. Our reputation for excellent customer service has earned us a loyal following, and we're dedicated to maintaining the highest standards of professionalism and integrity in everything we do.

**Position Summary**

We're currently seeking a dependable and customer-focused Customer Service Representative (CSR) to join our team full-time. The ideal candidate is someone who is passionate about delivering exceptional customer experiences, has excellent communication skills, and is comfortable working in a fast-paced environment. As a CSR, you will be the face of blithequark, providing accurate information, scheduling appointments, and ensuring timely service to our customers.

**Key Responsibilities**

• Answer incoming calls and assist customers with inquiries, service requests, and scheduling appointments
• Provide accurate information regarding plumbing services, pricing, and technician availability
• Coordinate with field technicians to ensure timely service and efficient job flow
• Maintain detailed and organized customer records in our system
• Handle customer concerns professionally and escalate issues when necessary
• Uphold blithequark's reputation for outstanding service with every interaction

**Requirements**

• Previous customer service experience (plumbing or service industry preferred but not required)
• Strong verbal and written communication skills
• Comfortable using scheduling software, CRM systems, and standard office technology
• Ability to work independently and as part of a team
• Must be available to work the required Tuesday–Saturday 11am–8pm schedule
• Bilingual (Spanish/English) a plus

**Essential Qualifications**

While previous experience in the plumbing or service industry is a plus, we're open to candidates from diverse backgrounds who possess excellent communication skills and a passion for delivering exceptional customer experiences. If you're a motivated and team-oriented individual who is eager to learn and grow with our company, we encourage you to apply.

**Preferred Qualifications**

• Previous experience in a customer-facing role, preferably in the plumbing or service industry
• Familiarity with scheduling software and CRM systems
• Bilingual (Spanish/English) skills
• Experience working in a fast-paced environment

**Skills and Competencies**

To succeed as a CSR at blithequark, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and conflict resolution skills
• Ability to multitask and prioritize tasks effectively
• Familiarity with scheduling software and CRM systems
• Basic computer skills and proficiency in Microsoft Office

**Career Growth Opportunities and Learning Benefits**

At blithequark, we're committed to helping our employees grow and develop their skills. As a CSR, you'll have access to:

• Ongoing training and support to help you succeed in your role
• Opportunities for advancement and career growth within the company
• A comprehensive benefits package, including medical, dental, vision, and life insurance
• 401(K) contribution and accrual-based PTO
• A friendly, team-based work environment that values your contributions and treats you like family

**Work Environment and Company Culture**

At blithequark, we pride ourselves on our positive and supportive work environment. Our team-oriented culture is built on the principles of respect, empathy, and open communication. We're committed to providing a safe and inclusive workplace that allows our employees to thrive and reach their full potential.

**Compensation, Perks, and Benefits**

We offer a competitive hourly pay rate, full-time stable hours, and a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance
• 401(K) contribution
• Accrual-based PTO
• Friendly, team-based work environment
• Opportunities for growth and advancement
• Paid training and ongoing support

**How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a brief cover letter to .

**Join the blithequark Team**

At blithequark, we're committed to building a team of dedicated and passionate individuals who share our vision for delivering exceptional customer experiences. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply today and become part of the blithequark success story!

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